Forum > Customer service > Customer service > Escalate Account query
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  #1  
Old 2017-03-19 , 10:09
Rynu Rynu is offline
Still listens to the wireless
 
Join Date: Mar 2017
Posts: 2
Angry Escalate Account query

Good morning,
We have been having a problem to have our account rectified with Multichoice since December 2016. 12 x times now have we been disconnected because according to their system we are behind on our payments. And every time when we phone support, they confirm that it is a problem on their side. They then reconnect our subscription and say our query has been escalated to their accounts department. A few days later I get an sms saying that our account is in arrears and our subscription has been disconnected. I would like to know who I can talk to other than the support help desk, someone with more authority to correct this problem once and for all.
If this might help, our first and last Ref number:
2016-12-01 - 47818200-i38
2017-03-13 - 47818200-i173

Thank you.

Regards,

Rynu
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  #2  
Old 2017-03-19 , 10:25
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Optimist Optimist is offline
Changes remote batteries hourly
 
Join Date: Jul 2012
Location: N/E JHB , Orig. Join Date: Dec 2008
Posts: 13,577
You've come to the right place The Mods here will definitely be able to assist as soon as they're available (unlikely to be today).

You can speed things up by sending your customer and contact numbers by PM (private message) to MC Solomon by clicking here
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  #3  
Old 2017-04-06 , 06:24
Rynu Rynu is offline
Still listens to the wireless
 
Join Date: Mar 2017
Posts: 2
Good morning, I have sent my details to MC Solomon as requested but have not had any feedback as yet. My account has been susspended again oncemore. Rynu
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  #4  
Old 2017-04-06 , 07:59
MC Solomon MC Solomon is offline
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Join Date: Nov 2014
Location: Johannesburg
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Attempts to reach you were unsuccessful but we will be in touch again later today.
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