Forum > Value Added Services > DStv Catch Up > Only fractions of movies available
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  #1  
Old 2017-01-28 , 20:35
super610 super610 is offline
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Default Only fractions of movies available

Twice in the past two days, movies I've tried to watch on Catch Up have only been partly there.

Yesterday, I tried to watch "The Walk" but only about 2 minutes of the movie was there. The same problem was there when I checked the movie on now.dstv.com

This afternoon my kids wanted to watch Babe. After 53 minutes the movie stopped and appeared to be fully downloaded. The total size of the download does actually appear a little light for a 90 minute movie, so clearly the full movie is not actually there.

This becomes quite frustrating.

I'm viewing on Explora 1, connected via Wi-Fi.
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  #2  
Old 2017-02-01 , 05:28
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MC Mpho MC Mpho is offline
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Hi there,

Please note that your query has been logged with the relevant department.

Apologies for any inconvenience caused.

Regards,
MC Mpho


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  #3  
Old 2017-02-06 , 10:04
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Maccos Maccos is offline
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On Compact we can watch Bobby and Karlien on channel 197, but unable to watch previous episodes on Catchup even though they have been downloaded. All we get is error 16.4

I am using an Explora1 and have internet connections.
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  #4  
Old 2017-02-06 , 11:53
MC Pamela MC Pamela is offline
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Quote:
Originally Posted by Maccos View Post
On Compact we can watch Bobby and Karlien on channel 197, but unable to watch previous episodes on Catchup even though they have been downloaded. All we get is error 16.4

I am using an Explora1 and have internet connections.
Hi Maccos

Kindly send us the screen shot of the error, we'll forward to the CU team to assist. Also confirm if this is happening only to the mentioned series.
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  #5  
Old 2017-02-26 , 10:10
trevorf trevorf is offline
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On my Explora 1 with wifi. Catch-up + We downloaded 3 night stand. However is says it is fully downloaded but only 8 minutes of movie is downloaded, although it says it is fully downloaded and is 86 minutes.


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  #6  
Old 2017-03-01 , 22:54
MC Pamela MC Pamela is offline
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Originally Posted by trevorf View Post
On my Explora 1 with wifi. Catch-up + We downloaded 3 night stand. However is says it is fully downloaded but only 8 minutes of movie is downloaded, although it says it is fully downloaded and is 86 minutes.


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Hi trevorf

We've logged this with the relevant team. Feedback will be posted once received.
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  #7  
Old 2017-03-15 , 18:01
trevorf trevorf is offline
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Originally Posted by MC Pamela View Post
Hi trevorf



We've logged this with the relevant team. Feedback will be posted once received.


Any news yet?


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  #8  
Old 2017-03-16 , 19:52
MC Pamela MC Pamela is offline
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Originally Posted by trevorf View Post
Any news yet?


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Hi trevorf

Sorry for the delayed response. The team hasn't responded as yet. Kindly send us the screen shot of the movie to share with the team.
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  #9  
Old 2017-03-16 , 20:00
trevorf trevorf is offline
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Quote:
Originally Posted by MC Pamela View Post
Hi trevorf



Sorry for the delayed response. The team hasn't responded as yet. Kindly send us the screen shot of the movie to share with the team.


Sorry but it has already been deleted.


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  #10  
Old 2017-03-16 , 20:10
MC Pamela MC Pamela is offline
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Originally Posted by trevorf View Post
Sorry but it has already been deleted.


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Sorry about that :-(.
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