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  #1  
Old 2017-01-12 , 10:07
msentri msentri is offline
Still listens to the wireless
 
Join Date: Jan 2017
Posts: 1
Default DStv Connect

Hi i would like to know why my dtsv links saying Customer or smartcard details are incorrect.
Smartcards already linked to other profile. i have not connect it before.

Kind Regards
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  #2  
Old 2017-01-17 , 16:06
rock4us2 rock4us2 is offline
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Location: South Africa
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I have seen that happening with new accounts. Always sorts itself out when you pay.
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  #3  
Old 2017-01-18 , 12:12
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MC Lindi MC Lindi is offline
MultiChoice
 
Join Date: May 2014
Posts: 489
Hi there

Please could you send me your DStv account details via PM (private message).

I will get one of our customer care reps to give you a call.

PS. I moved your thread to the customer service section.

Thank you.
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  #4  
Old 2017-06-22 , 12:25
mandyb2609 mandyb2609 is offline
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I am having the same problem can someone please contact me to assist...
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  #5  
Old 2017-06-22 , 12:29
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Optimist Optimist is offline
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Location: N/E JHB , Orig. Join Date: Dec 2008
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Quote:
Originally Posted by mandyb2609 View Post
I am having the same problem can someone please contact me to assist...
Welcome Mandy, you can send your customer and contact numbers by PM to MC Solomon by clicking here
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  #6  
Old 2017-06-23 , 12:04
mandyb2609 mandyb2609 is offline
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I cannot send messages to him his mailbox is full
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  #7  
Old 2017-06-23 , 12:11
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Optimist Optimist is offline
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Ok, send it to MC Lindi

But with the weekend looming it may take a while longer now.

Last edited by Optimist; 2017-06-23 at 12:14. .
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  #8  
Old 2017-06-23 , 12:48
mandyb2609 mandyb2609 is offline
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I sent a msg to that person before posting on the forum...got no reply
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  #9  
Old 2017-06-23 , 12:52
Optimist's Avatar
Optimist Optimist is offline
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A Mod will see this thread and respond, suggest you check later today else on Monday.
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  #10  
Old 2017-06-23 , 13:16
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MC Lindi MC Lindi is offline
MultiChoice
 
Join Date: May 2014
Posts: 489
Hi mandyb2609

I responded to your PM - you sent me three messages which were the same and I responded to one of them saying I've escalated your query to our customer care team.

I've just sent them a follow up email urging them to contact you asap.
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