Forum > Value Added Services > DStv Catch Up > Catch up and box office - All titles disappear
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  #1  
Old 2017-01-12 , 19:51
Mikefalconer Mikefalconer is offline
Still listens to the wireless
 
Join Date: Jan 2017
Posts: 3
Default Catch up and box office - All titles disappear

Hi peeps,

Ok, I've search the forum and read up on everything that I could, tried all. But nothing seems to work.
And this is about the 4th time this has happened since getting the Explora 2a.

It happens randomly. So a typical day, everything on Catch up and BO is there, and when you go to Catch up, there is nothing there. All the titles just disappeared, the same with BO. And everything has to redownload.

I've reset all the settings, even the entire decoder. But it still keeps happening.

The Explora was installed around the 20th December. New software was updated the day of installation.

Current setup:
Primary Decoder: Explora 2a
Secondary Decoder: HD PVR - large one
Smart LNB
Dish is still the original dish from the Silver Dual View.

The HD PVR is acting up, and will probably be upgraded to an Explora soon. But I don't see why that would have anything to do with it.

If anyone has any suggestions, it would be appreciated.

Thanks,
Mike
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  #2  
Old 2017-01-13 , 08:50
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Luke7777 Luke7777 is offline
Changes remote batteries daily
 
Join Date: Dec 2008
Location: Menlo Park Pretoria
Posts: 1,520
Dish size should be minimum 80cm. Also check signal strength and quality on your tuners.
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  #3  
Old 2017-01-17 , 21:36
MC Pamela MC Pamela is offline
Has mastered the i-Plate and DStv guide
 
Join Date: Jun 2016
Posts: 384
Hi Mikefalconer

Apologies for the delayed response. Kindly keep the decoder connected as our tech team will reason a new software (L11/2) version this evening. Note that this will be done in batches, which means if you missed it this evening you might get it before Friday.
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