Forum > Value Added Services > BoxOffice > Box Office Issues: Desktop player
Reply  
Thread Tools Display Modes
  #31  
Old 2016-12-09 , 11:51
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
MultiChoice
 
Join Date: Jul 2010
Location: Johannesburg, Gauteng
Posts: 7,948
Hi there Geoff - we're told that your status on your connect ID was incorrect, which is why you were not able to log in. They've activated it for you, so please will you try to log in again?
Reply With Quote
  #32  
Old 2016-12-09 , 14:02
Geoff D Geoff D is offline
Technical Myriad
 
Join Date: Nov 2008
Location: PTA
Posts: 16,194
Quote:
Originally Posted by MC Marietjie View Post
Hi there Geoff - we're told that your status on your connect ID was incorrect, which is why you were not able to log in. They've activated it for you, so please will you try to log in again?
I don't understand the statement that my ID connect status was incorrect and what that has to do with accessing self service.

I can use the ID connect log in to get to BO pages ...., even though streaming then does not work anyway.

BUT be that as it may, I then proceeded to clear the cache on Chrome and on IE 11 ,but not on MS Edge.

The bad news is the problems still exist. The Icon I reported before is still there and refuse me access to anything to do with self service on Chrome and on MS Edge.
IE 11 is still reporting "We do not support this Browser ....." Similarly here, why does the sw evaluate my up to date IE 11 and then decides it is not supported? I can see where this is also breaking down.

And I check my daughter's account as well and the same problem exists there.

I cannot clear her machine cache because I do not have access to it.

NO sorry, I do not believe there is anything wrong with the ID connect log in -----

If only one of your developers will phone me, I can work through the code on my side using the developer tools and show him/her where the problem lies.

NO other website gives me this sort of hassle.
__________________
Easyview, UEC 4T HD PVR, SD PVR, XV
Spare decoders: SD PVR(2), PACE HD PVR 4T, DSD 660, 1110, 1131, Explora 1
2 unmentionable FTA decoders
Win 10 Pro (64-bit) version 1703, build 15063.138
1.2m antenna, 8-way universal LNB, 2x6 MS, FSM permanently connected.
MS Edge 40 with MSEdge HTML 15

Last edited by Geoff D; 2016-12-09 at 15:10. .
Reply With Quote
  #33  
Old 2016-12-09 , 14:59
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
MultiChoice
 
Join Date: Jul 2010
Location: Johannesburg, Gauteng
Posts: 7,948
@Geoff - the team will be phoning you, so best you take this up directly with them.
Reply With Quote
  #34  
Old 2017-01-05 , 08:29
Luke7777's Avatar
Luke7777 Luke7777 is offline
Changes remote batteries daily
 
Join Date: Dec 2008
Location: Menlo Park Pretoria
Posts: 1,412
Quote:
Originally Posted by MC Marietjie View Post
2. The DStv Now App works with iOS and Android on tablets and smartphones, but does not support Windows 10. The number of Windows 10 users in the market does not justify the development and ongoing support required.
Quote:
In February 2016, Windows 10 had 12.82% of the desktop operating system market share. At the end of December 2016, it was sitting at 24.36%.
So what does the market share need to be for this development to get done ?
__________________
Quad LNB Explora switch 5.1
Explora (Primary) Pace 4P HDPVR (Secondary)
Xtraview - decoders same room - 3 distributed HDMI endpoints via 2x4 Matrix and Cat6
40Mb VDSL (ISP AH Capped Unshaped)
------------------------------------------
DSD1110 in holiday mode
DSTV Mobile via Drifta WiFi (S5& iPad)
Reply With Quote
Reply  
« Previous Thread | Next Thread »
Thread Tools
Display Modes
Posting Rules
You may not post new threads  | You may not post replies  | You may not post attachments  | You may not edit your posts
BB code is On  | Smilies are On  | [IMG] code is On  | HTML code is Off
Similar Threads
Thread Thread Starter Forum Replies Last Post
Desktop Player conection issues uelmaree123 DStv Catch Up 36 2015-04-24 19:06
New Desktop Player issues uelmaree123 DStv Catch Up 19 2015-03-31 11:17
DStv Desktop Player: Connection issues & movie cutting off uelmaree123 DStv Catch Up 10 2015-03-05 18:19
Login issues: DStv Desktop Player MC Nic DStv Catch Up 0 2014-10-08 12:18
Box-office issues on dev PVR L48 Sandtonman DStv Forum Archive (12 May 2014) 10 2012-09-09 16:00