Forum > Value Added Services > DStv Now > Remote Recording Issue
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Old 2016-12-29 , 16:20
OrangeII's Avatar
OrangeII OrangeII is offline
Has mastered the i-Plate and DStv guide
Join Date: Jan 2015
Posts: 474
Default Remote Recording Issue

I've recently connected my Explora to the internet, and according to it there is a connection to the internet (Catch up plus is also working fine). My Explora is also linked to my dstv connect profile. However, when I try to set a remote recording I get an error message asking me to be sure that my Explora is connected to the internet? What am I missing?
It is what it is.
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Old 2016-12-29 , 16:26
Optimist Optimist is offline
Changes remote batteries hourly
Join Date: Jul 2012
Location: N/E JHB
Posts: 15,365
Hi there Mr. O

Have you tried an Explora reboot and then waiting 10 to 15 mins. for all to reset?

Other than that, I don't think we've seen this particular problem but you could try a search, or maybe phone the call centre and ask for a DStv Now specialist - I've had great help from them.
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Old 2016-12-30 , 10:03
MC Brenda's Avatar
MC Brenda MC Brenda is offline
Join Date: Nov 2008
Location: Randburg
Posts: 3,253
Quick question (sorry if it's obvious) - have you set Remote Recordings ON in the settings?
Press the Blue DStv button
Go to Settings
Select User Preferences
Select Connected Services
Make sure Remote Recordings is switched to "On".

Let us know?
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