Forum > Customer service > Customer service > Billing Error STILL PLEASE help
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  #1  
Old 2017-09-19 , 16:44
Chebsy Chebsy is offline
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Join Date: Jun 2014
Posts: 59
Default Billing Error STILL PLEASE help

I recently contacted you about a billing error and was told that this was resolved.
However when I check my balance on my account it still says that I will be billed R1719.81 on the 26th September!!

I changed from annual to monthly billing with effect from 26/9/2017 and was assured that I would only be billed R874 by Portia.

If this is not sorted out now I am going to take this matter further because I have tried to sort this out and am getting nowhere.

My customer number is 4719050
My Smart card number is 1011475229
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  #2  
Old 2017-09-22 , 18:48
Chebsy Chebsy is offline
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Join Date: Jun 2014
Posts: 59
Default Billing Error STILL PLEASE help No Response

Hi

As regards my problem as below, I have as yet not had any feedback.

Is there a reason for this?

It is now the 22nd and nothing has been done.

I have attached a screen shot.

Please help.
Attached Images
File Type: png DStv Balance 2017-09-22 18.44.44 a.png (102.6 KB, 8 views)
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  #3  
Old 2017-09-26 , 16:21
Chebsy Chebsy is offline
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Join Date: Jun 2014
Posts: 59
Default Billing No Response Error STILL PLEASE help No Response

Please can someone reply
I am very concerned
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  #4  
Old 2017-09-26 , 16:49
Chebsy Chebsy is offline
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Join Date: Jun 2014
Posts: 59
Please can you also confirm debit order
Thanks
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  #5  
Old 2017-09-26 , 16:50
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
MultiChoice
 
Join Date: Jul 2010
Location: Johannesburg, Gauteng
Posts: 8,078
Pls send a message to MC Solomon who can assist.
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  #6  
Old 2017-10-03 , 11:18
Chebsy Chebsy is offline
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Join Date: Jun 2014
Posts: 59
Issue finally resolved
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