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Old 2009-11-03 , 21:34
tanya's Avatar
tanya tanya is offline
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Default PIN code - help plz MC?????

I've been phoning customer care since 20:00, 4 times to be exact, and hanging up everytime after hearing the same automated ads for 10 minutes. Nobody answers at all.

I just need my PIN code reset and want to check my outstanding balance.

Plz - can someone answer the phone??????????????
  #2  
Old 2009-11-04 , 06:02
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tanya tanya is offline
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5 x 10 minutes with frustrated hangups inbetween I finally got someone to answer! It is totally ridiculous that I wasted 50 minutes of my life and my airtime to have a PIN code reset!!
Can we maybe have a sms short code for it???
  #3  
Old 2009-11-09 , 09:24
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MCA CCS Natasha MCA CCS Natasha is offline
MultiChoice | Customer Care
 
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Location: Randburg
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Quote:
Originally Posted by tanya View Post
5 x 10 minutes with frustrated hangups inbetween I finally got someone to answer! It is totally ridiculous that I wasted 50 minutes of my life and my airtime to have a PIN code reset!!
Can we maybe have a sms short code for it???
Hi Tanya,

We do have a shortcode for it, and for many other types of self-help... please check under Care on DStv.com, and you will get instructions on sms shortcodes
  #4  
Old 2009-11-09 , 12:27
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tanya tanya is offline
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Join Date: Mar 2009
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Will you plz post the codes here for me? I can't seem to find them? I found the Balance + etc but not the pin code reset code???
  #5  
Old 2009-11-09 , 15:46
MCA CCS Natasha's Avatar
MCA CCS Natasha MCA CCS Natasha is offline
MultiChoice | Customer Care
 
Join Date: Nov 2008
Location: Randburg
Posts: 1,007
Quote:
Originally Posted by tanya View Post
Will you plz post the codes here for me? I can't seem to find them? I found the Balance + etc but not the pin code reset code???
Sorry, checked to see why it was not there, and apparently they have been having technical problems with it - if you register for self-help via this website, it should also be available...
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