Escalate Account query
We have been having a problem to have our account rectified with Multichoice since December 2016. 12 x times now have we been disconnected because according to their system we are behind on our payments. And every time when we phone support, they confirm that it is a problem on their side. They then reconnect our subscription and say our query has been escalated to their accounts department. A few days later I get an sms saying that our account is in arrears and our subscription has been disconnected. I would like to know who I can talk to other than the support help desk, someone with more authority to correct this problem once and for all.
If this might help, our first and last Ref number:
2016-12-01 - 47818200-i38
2017-03-13 - 47818200-i173