Forum > Customer service > Customer service > 2 holiday home decoders disappearing
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  #1  
Old 2017-12-17 , 21:08
camcrazy camcrazy is offline
Still listens to the wireless
 
Join Date: Dec 2012
Posts: 2
Default 2 holiday home decoders disappearing

I have 2 holiday home decoders that keep disappearing from my profile
I have over the last 2 days escalated this error with the call agents but nothing happens on my account
What or who must i call to get some help with this problem that has been going on for 4 months now
Very disappointed and frustrated user
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  #2  
Old 2017-12-18 , 06:04
Optimist Optimist is offline
Changes remote batteries hourly
 
Join Date: Jul 2012
Location: N/E JHB
Posts: 14,709
Hi, click on "USER CP" at the top left of the page and send a private message (PM) with your customer and contact numbers to MC Kenneth, or try directly to MC Solomon. They'll definitely be able to help.
Also mention your thread or detail the problem again.

We've not been told who is working today, or this festive season generally.
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  #3  
Old 2017-12-18 , 08:44
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
MultiChoice
 
Join Date: Jul 2010
Location: Johannesburg, Gauteng
Posts: 8,284
@camcrazy - for every account, you can only have one decoder indicated as a holiday home. This could be why this keeps disappearing from your profile.

If you PM MC Kenneth with a link to this thread, he can escalate for you to get it resolved.
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