Forum > Customer service > Customer service > Xtraview deactivation and removing decoder
Reply
Thread Tools Display Modes
  #1  
Old 2017-11-29 , 11:20
Digital Fan Digital Fan is online now
Knows how to use a remote
 
Join Date: Sep 2009
Location: Cape Town
Posts: 146
Default Xtraview deactivation and removing decoder

Hi - I want to deactivate my xtraview and remove my secondary PVR decoder from my account, still keeping my primary PVR decoder active - can I do this online or must I contact the call centre ?
__________________
Twin LNB - 2 x 6 MS Pace HDPVR - 2 tuner
Reply With Quote
  #2  
Old 2017-11-29 , 11:25
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
MultiChoice
 
Join Date: Jul 2010
Location: Johannesburg, Gauteng
Posts: 8,284
If you send a PM to MC Solomon or MC Kenneth, they can arrange a call to you.
Reply With Quote
  #3  
Old 2017-11-29 , 11:44
Digital Fan Digital Fan is online now
Knows how to use a remote
 
Join Date: Sep 2009
Location: Cape Town
Posts: 146
Quote:
Originally Posted by MC Marietjie View Post
If you send a PM to MC Solomon or MC Kenneth, they can arrange a call to you.
Hi Marietjie - I am only doing this next week - I just need to know which is the best option online or call centre - thanks
__________________
Twin LNB - 2 x 6 MS Pace HDPVR - 2 tuner
Reply With Quote
  #4  
Old 2017-11-29 , 11:48
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
MultiChoice
 
Join Date: Jul 2010
Location: Johannesburg, Gauteng
Posts: 8,284
Best it to phone the call centre. But you are still welcome to PM them here next week to assist. Just refer them to this thread.
Reply With Quote
  #5  
Old 2017-11-30 , 14:38
Digital Fan Digital Fan is online now
Knows how to use a remote
 
Join Date: Sep 2009
Location: Cape Town
Posts: 146
Quote:
Originally Posted by MC Marietjie View Post
If you send a PM to MC Solomon or MC Kenneth, they can arrange a call to you.
Hi Marietjie - a very stupid question - I know how to PM but do you just type in MC Solomon in recepient box ?
__________________
Twin LNB - 2 x 6 MS Pace HDPVR - 2 tuner
Reply With Quote
  #6  
Old 2017-11-30 , 14:49
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
MultiChoice
 
Join Date: Jul 2010
Location: Johannesburg, Gauteng
Posts: 8,284
Yup. And then you will get a drop down of options - just pick the right name.
Reply With Quote
  #7  
Old 2017-11-30 , 15:06
Krugie's Avatar
Krugie Krugie is online now
Changes remote batteries daily
 
Join Date: Dec 2008
Location: Moreleta Park, Pretoria
Posts: 4,010
Quote:
Originally Posted by Digital Fan View Post
Hi - I want to deactivate my xtraview and remove my secondary PVR decoder from my account, still keeping my primary PVR decoder active - can I do this online or must I contact the call centre ?
Your monthly subscription will remain unchanged so why not just keep both - at least you can then record 2 different channels at the same time - and have more recording space?

With 1 x PVR you still pay the monthly access fee which as the same amount as the combined monthly xtraview/access fee.
__________________
Octo-LNB to 2 x 5.2 switches. Explora 1 (Primary) & HDPVR 2P (Secondary) in lounge, Samsung 55" UA55F8500 Smart 3D LED TV, HDMI picture and audio via Onkyo TX-NR626 receiver, Samsung BD-F7500 3D Blu-Ray player. Explora 1 in bedroom with HDMI picture & audio to Samsung 32" UA32F5500 Smart LED TV.
Reply With Quote
  #8  
Old 2017-12-04 , 11:34
Digital Fan Digital Fan is online now
Knows how to use a remote
 
Join Date: Sep 2009
Location: Cape Town
Posts: 146
[QUOTE=MC Marietjie;371258]If you send a PM to MC Solomon or MC Kenneth, they can arrange a call to you.[/QUOTE
Hi Marietjie - I have sent a PM to MC Kenneth because MC Solomon's inbox is full.
__________________
Twin LNB - 2 x 6 MS Pace HDPVR - 2 tuner
Reply With Quote
  #9  
Old 2017-12-04 , 12:02
Digital Fan Digital Fan is online now
Knows how to use a remote
 
Join Date: Sep 2009
Location: Cape Town
Posts: 146
Quote:
Originally Posted by MC Marietjie View Post
Yup. And then you will get a drop down of options - just pick the right name.
Hi MC Kenneth - I have sent you a PM - Thanks
__________________
Twin LNB - 2 x 6 MS Pace HDPVR - 2 tuner
Reply With Quote
Reply
« Previous Thread | Next Thread »
Thread Tools
Display Modes
Posting Rules
You may not post new threads  | You may not post replies  | You may not post attachments  | You may not edit your posts
BB code is On  | Smilies are On  | [IMG] code is On  | HTML code is Off
Similar Threads
Thread Thread Starter Forum Replies Last Post
Removing decoder from my account pixleigh Customer service 2 2015-01-21 09:56
DSTV Activation and Deactivation & Upgrades and Downgrades KingKong Service Queries 9 2013-07-27 15:34
iPad/iPhone Drifta not working after removing Jailbreak barefeet DStv Forum Archive (12 May 2014) 0 2012-05-11 09:10
Holiday Home Decoder Activation/Deactivation karlwynv Service Queries 8 2009-12-18 11:10