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  #1  
Old 2017-11-02 , 14:41
MC Solomon MC Solomon is offline
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Join Date: Nov 2014
Location: Johannesburg
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Default Your feedback on our Self-Service site

Were rethinking our self-service offering and have developed a new site with a refreshed look and feel, which were trialling while the old one is still in place. Wed love your feedback on the new site.
Well be rolling out functionality in phases at the moment, you can use the following features:

Fix Decoder Errors
View Balance
Pay Now via PayU
Holiday Viewing - Activate / Switch / Setup
ChatBot
Feedback form

To access the new site, make sure you log out of all DStv websites and then go to https://self-service.dstv.com
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  #2  
Old 2017-11-02 , 14:49
Geoff D Geoff D is offline
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Join Date: Nov 2008
Location: PTA
Posts: 16,521
Quote:
Originally Posted by MC Solomon View Post
Were rethinking our self-service offering and have developed a new site with a refreshed look and feel, which were trialling while the old one is still in place. Wed love your feedback on the new site.
Well be rolling out functionality in phases at the moment, you can use the following features:

Fix Decoder Errors
View Balance
Pay Now via PayU
Holiday Viewing - Activate / Switch / Setup
ChatBot
Feedback form

To access the new site, make sure you log out of all DStv websites and then go to https://self-service.dstv.com
Spotted this yesterday. Having a look now.

I presume the values reflected there are dummy values or should we see our actual services and account balances?
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Easyview, UEC 4T HD PVR, SD PVR, XV
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  #3  
Old 2017-11-02 , 14:58
MC Solomon MC Solomon is offline
Has mastered the i-Plate and DStv guide
 
Join Date: Nov 2014
Location: Johannesburg
Posts: 213
The new website is live on production environment which means it is true values.
NB: some transactions may result in changes in the account (depending on the type of transaction)
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  #4  
Old 2017-11-02 , 15:06
Geoff D Geoff D is offline
Technical Myriad
 
Join Date: Nov 2008
Location: PTA
Posts: 16,521
So far looks good. I like the detailed error codes explanations, and the details on XV setups.
In passing I noticed that under "peripherals", there is some detail available on the SLNB, but nothing on the MC 24-1Z Multiswitch .... or on the older Explora switches ... 5-2 1nd 5-1
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Easyview, UEC 4T HD PVR, SD PVR, XV
Spare decoders: SD PVR(2), PACE HD PVR 4T, DSD 660, 1110, 1131, Explora 1
2 unmentionable FTA decoders
Win 10 Pro (64-bit) version 1703, build 15063.138
1.2m antenna, 8-way universal LNB, 2x6 MS, FSM permanently connected.
MS Edge 40 with MSEdge HTML 15
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  #5  
Old 2017-11-02 , 16:02
MC Solomon MC Solomon is offline
Has mastered the i-Plate and DStv guide
 
Join Date: Nov 2014
Location: Johannesburg
Posts: 213
Thanks Geoff D
Valid point regarding content
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