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Old 2014-05-09 , 16:40
anco anco is offline
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Join Date: May 2014
Posts: 3
Default Change of ownership hassles

Hi guys, new here and I have a question.
The wife and I aren't big TV people, but thought we'd treat ourselves to some DSTV goodness after a 2 month hiatus. Upon reconnecting the decoder we discovered the old DSD990 PSU gave the dreaded ddd error and is bust. We bought a new decoder from someone who sent the change of ownership letter and docs to Multichoice who transferred our account to the new decoders smartcard. Unfortunately, this decoder was linked as an Xtraview decoder and Multichoice Namibia now say it can't be delinked as the decoder was off when the disconnection was initially made. They claim we need to purchase a new smartcard for R150 which means this exercise will cost us more than a new decoder would have been.

I'm not too clued up on the process, but this seems ridiculous? Why can't they just deactivate Xtraview on the decoder? I feel a little cheated

Any help would be greatly appreciated
  #2  
Old 2014-05-09 , 16:44
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
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Join Date: Jul 2010
Location: Johannesburg, Gauteng
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Hi there, welcome to the Forum. Moved your query to service section as the moderator here can assist


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  #3  
Old 2014-05-09 , 16:49
anco anco is offline
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Quote:
Originally Posted by MC Marietjie View Post
Hi there, welcome to the Forum. Moved your query to service section as the moderator here can assist


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Thank you Marietjie
  #4  
Old 2014-05-09 , 16:55
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Optimist Optimist is offline
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Join Date: Jul 2012
Location: N/E JHB , Orig. Join Date: Dec 2008
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Just to get the facts straight before you're helped further - are you also in Namibia?
  #5  
Old 2014-05-09 , 16:59
anco anco is offline
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Quote:
Originally Posted by Optimist View Post
Just to get the facts straight before you're helped further - are you also in Namibia?
That is correct
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