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Old 2014-05-04 , 00:37
Adrian_H Adrian_H is offline
Still listens to the wireless
 
Join Date: Sep 2011
Posts: 5
Default Self Service stuff up

So I downgraded from Premium to Compact via the Self Service website. And now all channels say E16-4. Rebooting down doesn't help, removing and replacing smart card doesn't help, scanning networks doesn't help. And of course at 11pm the Self Service website is disabled and the call centre goes home...thats nice!
  #2  
Old 2014-05-04 , 07:48
MCA CCS Natasha's Avatar
MCA CCS Natasha MCA CCS Natasha is offline
MultiChoice | Customer Care
 
Join Date: Nov 2008
Location: Randburg
Posts: 1,007
Hi

Did you try an e16 reauth via self service?

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  #3  
Old 2014-05-04 , 09:41
Adrian_H Adrian_H is offline
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Join Date: Sep 2011
Posts: 5
It works now thank you. Last night the website, sms or the *120*multi did not work. I really think multichoice should think about having the website operational 24 hours per day.

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  #4  
Old 2014-05-05 , 09:47
MCA CCS Natasha's Avatar
MCA CCS Natasha MCA CCS Natasha is offline
MultiChoice | Customer Care
 
Join Date: Nov 2008
Location: Randburg
Posts: 1,007
Quote:
Originally Posted by Adrian_H View Post
It works now thank you. Last night the website, sms or the *120*multi did not work. I really think multichoice should think about having the website operational 24 hours per day.

Sent from my Sony Xperia Z using Tapatalk 4
Hi Adrian,

Unfortunately, because our business systems get taken down from 23h00, we can't open self service after that time - once the new systems go in later this year, we hope to have self service running 24/7
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