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  #1  
Old 2014-03-25 , 17:57
boyequal boyequal is offline
Has mastered the i-Plate and DStv guide
 
Join Date: Sep 2010
Posts: 315
Default Pathetic Service

I've been trying for the better half of the DAY to get through to the call centre, but before I am "tranferred", the call gets dropped or I get told that the "line is busy".

I am trying to activate a new service, but when I try to do it on the DStv Care website, I get the following error:

Reconnect DStv Premium - FAILURE 4122****** reconnect failed : An exception has occurred. Please contact your System Administrator. Error Id: ca207dff-dac5-4e05-ac52-88e2b94b0d46

I would think after the subscription hike, you would be able to afford more/better consultants...

PS: This was not a disconnection due to non-payment in the first place.
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Last edited by boyequal; 2014-03-25 at 18:10. .
  #2  
Old 2014-03-25 , 18:44
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
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Join Date: Jul 2010
Location: Johannesburg, Gauteng
Posts: 8,231
Pls can you send me your contact details and the smartcard number you are trying to activate - on PM? Then I'll get someone to phone you. Is it a new service or reactivating and old service?


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  #3  
Old 2014-03-25 , 19:07
boyequal boyequal is offline
Has mastered the i-Plate and DStv guide
 
Join Date: Sep 2010
Posts: 315
PM sent.

Reactivating a service, and XtraView.
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  #4  
Old 2014-03-25 , 19:21
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
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Thanks received it and passed it on to the team to action.
  #5  
Old 2014-03-25 , 19:27
boyequal boyequal is offline
Has mastered the i-Plate and DStv guide
 
Join Date: Sep 2010
Posts: 315
All services have been reactivated.

What took almost 6 hours, could have been done in 5 minutes using the website if it worked properly.

Thank you for your assistance Marietjie.
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  #6  
Old 2014-03-25 , 19:30
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
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Glad to hear your entertainment is good to go! And happy that we could help.
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