Forum > Value Added Services > DStv Now > Failed to retrieve any linked smartcards
Reply
Thread Tools Display Modes
  #1  
Old 2017-11-25 , 20:21
Atom8 Atom8 is offline
Still listens to the wireless
 
Join Date: Aug 2015
Posts: 8
Default Failed to retrieve any linked smartcards

Setting pvr recordings from the dstv now app (ios) has always been a hit and miss affair - don't ever count on it.

A new error has appeared today when trying to set recordings (and again the recording does not set). How do I fix it, and in general get the recording set button to work?

Reply With Quote
  #2  
Old 2017-12-05 , 15:40
MC Pamela MC Pamela is offline
Has mastered the i-Plate and DStv guide
 
Join Date: Jun 2016
Posts: 409
Quote:
Originally Posted by Atom8 View Post
Setting pvr recordings from the dstv now app (ios) has always been a hit and miss affair - don't ever count on it.

A new error has appeared today when trying to set recordings (and again the recording does not set). How do I fix it, and in general get the recording set button to work?

Hi Atom8,

Kindly go to www.dstv.com, login and check if the smartcards still show that they're linked. If they're still linked, we will check with our support team.

Regards
Kagiso
Reply With Quote
  #3  
Old 2017-12-06 , 10:20
Forum Forum is offline
Administrator
 
Join Date: Oct 2010
Posts: 9
Hi Atom8

Apology for what you've experienced in your viewing.

Please PM your smartcard number and our team will assist you.

Thanks,

Kenneth
Reply With Quote
Reply
« Previous Thread | Next Thread »
Thread Tools
Display Modes
Posting Rules
You may not post new threads  | You may not post replies  | You may not post attachments  | You may not edit your posts
BB code is On  | Smilies are On  | [IMG] code is On  | HTML code is Off
Similar Threads
Thread Thread Starter Forum Replies Last Post
Smartcard linked to another profile duds60 DStv Now 12 2017-05-25 08:23
smartcard linked to another profile self-service message KenKZN Customer service 6 2015-10-02 08:07
Installation of Decoder linked to IP internet axl_logic Installation 1 2015-01-29 18:53
2 TVs linked to Single View - can't tune in SABC and eTV channels on 2nd TV ClintyG Installation 5 2010-06-30 10:17
Decoder linked to ADSL leather General 5 2010-06-03 08:51