Forum > Value Added Services > DStv Now > DSTV Now App Error: Device is registered to a another user
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  #1  
Old 2017-11-21 , 08:39
bckale006 bckale006 is offline
Still listens to the wireless
 
Join Date: Aug 2017
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Default DSTV Now App Error: Device is registered to a another user

After struggling for a while to register my device (Minix-Neo U1) with the DSTV Now app, I finally managed to get the app working on the device. However, after the latest app update, I get the error message "sorry, this device is registered to a different user. Please remove this device on the other account if you wish to register this device on this account".

As this device originally worked on my account I cannot see how this is possible. How can I identify the other account supposedly linked to my device? I did not experience this issue before the updating of the app.
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  #2  
Old 2017-11-21 , 08:58
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Optimist Optimist is offline
Changes remote batteries hourly
 
Join Date: Jul 2012
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Welcome :-)

I suggest a PM (Private Message) with your customer and contact numbers to MC Solomon by clicking here , else phone the Call Centre and ask for a DStv Now / Connect ID specialist.
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  #3  
Old 2017-11-22 , 21:22
bckale006 bckale006 is offline
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Default Resolved

Thanks for the info, my problem seems to have been resolved.
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