Forum > Customer service > Customer service > New Xplora and old HDPVR debit
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Old 2017-08-10 , 06:47
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Default New Xplora and old HDPVR debit

Hi, I hacve applied for an xplora which was delivered on Friday. I haven't been contacted by an installer yet (it is a new install at a new premises with no dish facility) and I have been informed by SMS my new service is active. How do I ensure my old service is migrated or cancelled so as to avoid double debit, and will the xplora account only start billing once signed off by the installer?
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