Forum > Content > General > Showmax free, but wants debit order to add it??
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  #1  
Old 2017-09-13 , 20:23
Belix Belix is offline
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Default Showmax free, but wants debit order to add it??

Great news that ShowMax is free to premium subscribers.
However, to add it, self service says I need a debit order. If I can do boxoffice without a debit order, and show max is free, why is a debit order required??

Error message:

You will not be able to add a Showmax subscription to your DStv account.
Please make sure that you are a debit order customer, and(or) you have an active package and then try again
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  #2  
Old 2017-09-13 , 20:34
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Krugie Krugie is offline
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This has been reported here as well in the final post on the page:

http://forum.dstv.com/showthread.php...showmax&page=3

The person was advised to send a PM to MC Solomon with his/her details so he can look into it as you shouldn't get that message.
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  #3  
Old 2017-09-14 , 08:42
Belix Belix is offline
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Thanks for the link - sadly:

"MC Solomon has exceeded their stored private messages quota and cannot accept further messages until they clear some space"

Will keep trying
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  #4  
Old 2017-09-15 , 22:27
Belix Belix is offline
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Sigh. Nothing from any MC anybody...
Was keen to watch over the weekend...
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  #5  
Old 2017-09-15 , 22:50
Simon Simon is offline
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I don't have a debit order. Linking Showmax was no (outside the geolock issue) problem.
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  #6  
Old 2017-09-15 , 22:57
Belix Belix is offline
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Well, it's not like there are many wrong turns to take. Log into showmax, choose payment option --> add to dstv --> login at dstv page -->
"You will not be able to add a Showmax subscription to your DStv account.
Please make sure that you are a debit order customer, and(or) you have an active package and then try again."


Tried it on different computers, no difference.
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  #7  
Old 2017-09-16 , 07:58
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Optimist Optimist is offline
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@Belix, send your PM via MC Kenneth. May take until Monday for a response.

Nobody else could post that??
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  #8  
Old 2017-09-18 , 12:08
Belix Belix is offline
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Thanks Optimist. send PM to MC Kenneth Thursday, so hopefully will get some response before next weekend...
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  #9  
Old 2017-09-18 , 12:54
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MC Brenda MC Brenda is offline
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If you haven't gotten a reply by COB today, please message me your details (including smartcard number plus email address you're using to register on Showmax)
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  #10  
Old 2017-09-19 , 08:05
Belix Belix is offline
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Thanks Brenda. PM on it's way
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