Forum > Customer service > Customer service > debit error and lack of service
Thread Tools Display Modes
Old 2017-04-02 , 06:59
shanegokul shanegokul is offline
Still gets up to change channels
Join Date: Jul 2013
Posts: 13
Default debit error and lack of service

I am disgusted with the lack of service and the don't care attitude of the call centre agents of multichoice. I was incorrectly debited in December 2016 and have still not been refunded as yet. I have called the call centre many times and have also been to the walk in centre but all I get is that the DPP department will get back to me and they never do. No one can speak to this department and the one time that the agent called me, I asked to speak to a manager due to lack of service and he advised that they have no managers and report to no seniors. I have still not received my refund and if I get no joy I will be going on every social media platform and news paper.
Reply With Quote
Old 2017-04-02 , 08:03
Optimist Optimist is offline
Changes remote batteries hourly
Join Date: Jul 2012
Location: N/E JHB
Posts: 15,365
For the management involved to see this thread it needs to be posted in the Customer Service forum section. Maybe a Mod will move it there tomorrow, or you can re-post it there.

MC Solomon can help with resolving your service issue, he's helped me and many others on the forum. You can send him details with your customer and contact numbers by PM (private message) by clicking here
Reply With Quote
« Previous Thread | Next Thread »
Thread Tools
Display Modes
Posting Rules
You may not post new threads  | You may not post replies  | You may not post attachments  | You may not edit your posts
BB code is On  | Smilies are On  | [IMG] code is On  | HTML code is Off
Similar Threads
Thread Thread Starter Forum Replies Last Post
General lack of customer service elsewhere Optimist Customer service 1 2015-08-15 12:25
Debit order and Once off payment benitok Customer service 2 2015-02-26 14:27
Bad service - trying to set up debit order mzino Service Queries 1 2013-12-05 17:35
Forum admin error - lack of correlation Optimist General 1 2013-06-22 11:26
Cancel Debit order and keep internet payment Hemps Service Queries 34 2013-06-05 14:01