Forum > Value Added Services > DStv Catch Up > Downloads disappear before expiry date
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  #11  
Old 2017-03-27 , 21:26
MC Pamela MC Pamela is offline
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Originally Posted by Mr Smooth View Post
Hi MC Pamela

Any updates on this? The said programs have long expired and there are programs that still have incorrect dates.
How is the expiry dates controlled, manually or via a program or app?
Hi Mr Smooth

Apologies for the hold up. How To Get Away With Murder E6 has expired, and E7 is due to expire in the next nine minutes. As for the other titles mentioned, they're yet to be corrected. A follow up has been sent to the CU team to correct them. I will post feedback once received.
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  #12  
Old 2017-03-28 , 19:37
Mr Smooth Mr Smooth is offline
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Rosewood EP 14 expires on 17/04 and EP 15 on 03/04

How to get away with murder EP 10 & 11 both expire on 17/04
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  #13  
Old 2017-03-28 , 19:39
Mr Smooth Mr Smooth is offline
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The Detour EP 3,4,5,6 & 7 ALL EXPIRE on 31/03

Please fix MC
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  #14  
Old 2017-03-28 , 19:40
Mr Smooth Mr Smooth is offline
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Vampire Diaries EP 11&12 both expire on 06/04
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  #15  
Old 2017-03-28 , 22:13
MC Pamela MC Pamela is offline
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Originally Posted by Mr Smooth View Post
Vampire Diaries EP 11&12 both expire on 06/04
Hi Mr Smooth

The CU team is looking into it. And will also check with the content team regarding the titles which have the same expiry dates. I will post feedback once received.
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  #16  
Old 2017-03-29 , 19:31
Mr Smooth Mr Smooth is offline
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Quarry EP 5&6 expire on 18/04 and EP 7&8 on 25/04
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  #17  
Old 2017-03-29 , 19:32
Mr Smooth Mr Smooth is offline
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Join Date: Nov 2014
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Quote:
Originally Posted by MC Pamela View Post
Hi Mr Smooth

Apologies for the hold up. How To Get Away With Murder E6 has expired, and E7 is due to expire in the next nine minutes. As for the other titles mentioned, they're yet to be corrected. A follow up has been sent to the CU team to correct them. I will post feedback once received.
What's the point in mentioning the incorrect expiry dates when nothing ever gets done about it or responding after the episodes have already expired???

Really poor service from MC.

Last edited by Mr Smooth; 2017-03-29 at 19:35. .
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  #18  
Old 2017-03-31 , 17:41
MC Pamela MC Pamela is offline
Has mastered the i-Plate and DStv guide
 
Join Date: Jun 2016
Posts: 384
Quote:
Originally Posted by Mr Smooth View Post
What's the point in mentioning the incorrect expiry dates when nothing ever gets done about it or responding after the episodes have already expired???

Really poor service from MC.
Hi Mr Smooth

So sorry for the frustration. The CU team confirmed the below:
-Rosewood is being corrected.
-The others (titles/episodes) are correct as we have had many double bills.
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  #19  
Old 2017-03-31 , 19:56
Mr Smooth Mr Smooth is offline
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Hi MC Pamela
So you saying for EG The Detour there were 5 episodes played in succession?
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  #20  
Old 2017-03-31 , 20:24
MC Pamela MC Pamela is offline
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Join Date: Jun 2016
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Quote:
Originally Posted by Mr Smooth View Post
Hi MC Pamela
So you saying for EG The Detour there were 5 episodes played in succession?
The Detour is being re-escalated again, as it still shows expiry for this evening on all the episodes. However, online all seems to be in order. Awaiting feedback from the CU team, once received I'll post it.
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