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  #151  
Old 2017-07-10 , 11:40
MC Grace MC Grace is offline
Has mastered the i-Plate and DStv guide
 
Join Date: Apr 2017
Posts: 372
Quote:
Originally Posted by Simon View Post
Streaming on DSTV Now (Mac). 50 meg fibre line. Gigabit wired lan. Sunday morning at 9am.

Adaptive streaming of live channels slowing to very poor quality, bearing in mind that the maximum is only Standard Definition. Not acceptable.
Catchup, better.

Youtube = Perfect UHD
Netflix = Perfect UHD (wireless elsewhere in the house).

I'm attaching a screenshot for analysis and comparison. This is from YouTube and began playing within a second.

Resolution : 2560x1440 (Full UHD not available on a Mac)
Connection speed : 45Mbps
Buffer health : 30 seconds

Attachment 8004
Hi Simon

Sorry to keep you waiting.

I have escalated to the DStv Now tech and platforms team to assist. Feedback will follow once received.
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  #152  
Old 2017-07-10 , 20:14
Silk Silk is offline
Still gets up to change channels
 
Join Date: Oct 2012
Location: Cape Town
Posts: 37
Quote:
Originally Posted by MC Grace View Post
Hi Simon

Sorry to keep you waiting.

I have escalated to the DStv Now tech and platforms team to assist. Feedback will follow once received.

These slow download / streaming issues have been ongoing for some time now. We are still waiting for feedback on the issues you submitted to your Tech team on 05 July.
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  #153  
Old 2017-07-11 , 15:00
MC Grace MC Grace is offline
Has mastered the i-Plate and DStv guide
 
Join Date: Apr 2017
Posts: 372
Quote:
Originally Posted by Silk View Post
These slow download / streaming issues have been ongoing for some time now. We are still waiting for feedback on the issues you submitted to your Tech team on 05 July.
Hi Silk

I have requested the teams for an update, as they were investigating.
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  #154  
Old 2017-07-12 , 11:14
MC Grace MC Grace is offline
Has mastered the i-Plate and DStv guide
 
Join Date: Apr 2017
Posts: 372
Hi All

Kindly see the response from our tech team below:-

- It looks like the issue was only affecting Afrihost clients.
- Our team has been talking to the Afrihost technical team and are awaiting feedback from them.
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  #155  
Old 2017-07-12 , 11:43
caneman caneman is offline
Knows how to use a remote
 
Join Date: Dec 2008
Posts: 168
Quote:
Originally Posted by MC Grace View Post
Hi All

Kindly see the response from our tech team below:-

- It looks like the issue was only affecting Afrihost clients.
- Our team has been talking to the Afrihost technical team and are awaiting feedback from them.
I don't think so! I'm with Vox Telecom and have the same problems
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  #156  
Old 2017-07-12 , 12:05
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Luke7777 Luke7777 is offline
Changes remote batteries daily
 
Join Date: Dec 2008
Location: Menlo Park Pretoria
Posts: 1,534
Krugie is with Mweb I think
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Quad LNB Explora switch 5.1
Explora (Primary) Pace 4P HDPVR (Secondary)
Xtraview - decoders same room - 3 distributed HDMI endpoints via 2x4 Matrix and Cat6
100/50 Fibre (OpenServe/AH Capped)
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DSD1110 in holiday mode
DSTV Mobile via Drifta WiFi (S5& iPad)
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  #157  
Old 2017-07-12 , 12:52
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Krugie Krugie is online now
Changes remote batteries daily
 
Join Date: Dec 2008
Location: Moreleta Park, Pretoria
Posts: 3,939
Quote:
Originally Posted by Luke7777 View Post
Krugie is with Mweb I think
Correct yes. Mine is working fine today though.
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Octo-LNB to 2 x 5.2 switches. Explora 1 (Primary) & HDPVR 2P (Secondary) in lounge, Samsung 55" UA55F8500 Smart 3D LED TV, HDMI picture and audio via Onkyo TX-NR626 receiver, Samsung BD-F7500 3D Blu-Ray player. Explora 1 in bedroom with HDMI picture & audio to Samsung 32" UA32F5500 Smart LED TV.
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  #158  
Old 2017-07-17 , 13:54
MC Grace MC Grace is offline
Has mastered the i-Plate and DStv guide
 
Join Date: Apr 2017
Posts: 372
Hi All


Kindly confirm if you are still having issues with slow downloads.

If so, I will check with the team again.
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  #159  
Old 2017-07-18 , 09:26
caneman caneman is offline
Knows how to use a remote
 
Join Date: Dec 2008
Posts: 168
Quote:
Originally Posted by MC Grace View Post
Hi All


Kindly confirm if you are still having issues with slow downloads.

If so, I will check with the team again.
I have had an improvement with downloads since Sunday. I have not had the “Download server error” and “HTTP 503 Error” and the speed seems to acceptable. I have not streamed/watch anything as yet.

EDIT. Spoke too soon. Just started downloading Falling Water has had "Download Server Error"

Last edited by caneman; 2017-07-18 at 10:02. .
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  #160  
Old 2017-07-23 , 11:38
caneman caneman is offline
Knows how to use a remote
 
Join Date: Dec 2008
Posts: 168
There is no improvement for me. Tried to download a film on Saturday night and gave up after an hour.
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