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  #1  
Old 2018-04-13 , 15:28
faraibere faraibere is offline
Still listens to the wireless
 
Join Date: Apr 2018
Posts: 3
Default Identity Theft

I came to Multichoice Centurion on 06/04/2018 and failed to open an account because my ID was in use already with another name. I was adviced i can not open an account until the matter was resolved, i was told the issue will be resolved in 48hrs. No one contacted me since then.
Is it fair that i am now being prejudiced because Multichoice accepted fradulent documents? Why have i not be contacted as promised.

kindly advice
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  #2  
Old 2018-04-13 , 15:56
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MC Marietjie MC Marietjie is offline
MultiChoice
 
Join Date: Jul 2010
Location: Johannesburg, Gauteng
Posts: 8,408
We won't be able to comment without looking at your specific case. Pls send details (your ID number, reference number if you have it and your name and contact number) through to MC Solomon so he can assist you - use the Private Message function on this Forum.
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  #3  
Old 2018-04-13 , 16:24
faraibere faraibere is offline
Still listens to the wireless
 
Join Date: Apr 2018
Posts: 3
Please see attached screenshot
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File Type: png error.PNG (9.0 KB, 19 views)
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  #4  
Old 2018-04-13 , 16:29
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Optimist Optimist is offline
Changes remote batteries hourly
 
Join Date: Jul 2012
Location: N/E JHB
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Re your attachment - why are you trying to send the PM to MC Marietjie? She asked you to send it to MC Solomon.
He's great, should sort it out for you :-)
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  #5  
Old 2018-04-13 , 20:20
MC Solomon MC Solomon is offline
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Join Date: Nov 2014
Location: Johannesburg
Posts: 221
I had initially done follow-up with our Centurion service centre senior staff to provide an update and they requested the customer's details. faraibere has now provided the details and I have shared them with the service centre management. We may expect feedback by tomorrow.
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