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Old 2017-05-11 , 10:51
MC Marietjie's Avatar
MC Marietjie MC Marietjie is offline
MultiChoice
 
Join Date: Jul 2010
Location: Johannesburg, Gauteng
Posts: 8,406
Just to let you know, I had an extensive meeting with the channel director and technical director (as well as some other members of their scheduling teams), with our team from Broadcast Technology.

M-Net has made a very clear and firm commitment to eliminate these kind of issues and to not mess with the EPG within 7 days of broadcast, and only 2 or 1 day within broadcast for Express from the US.

I don't want to go into all the details of different systems talking to each other and the various complexities to get it right for customers with all decoders. Please be assured that I am in constant contact directly with the channel director of M-Net (have already shared your most recent posts) and he is very committed to work with us to get this right.

We can only apologise profusely for your experience at the moment - we're working to get this right. Thank you for giving us the chance to do so.
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