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Old 2017-06-13 , 09:28
MC Lindi's Avatar
MC Lindi MC Lindi is offline
Join Date: May 2014
Posts: 489
Hi mbeylis

I've been keeping you updated via Private Messages - I apologise that you don't seem to be receiving my messages. I'll look into that urgently.

I escalated your query to the Field Services team on Monday last week - who then sent out a technician to do trouble shooting.

I've also arranged for a customer care rep to contact you with feedback. His name is Tebogo. After his call with you Tebogo has arranged to have Decoder Support collect your decoder for testing at our lab in Randburg.

We're also struggling to pick up your previous 3 decoder swaps. I understand this was done through your insurance. Please could you (via Private Message) send me the dates of the previous decoder swaps. The team is trying to figure out what DStv agency your insurance has been using to swap your decoders as each decoder has a unique smartcard number.

Thank you for your patience as we're trying to resolve this.
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