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Search: Posts Made By : MC Marietjie
Yesterday, 14:43
Forum: PVR Decoders
Replies: 37
Views: 3,056
Posted By MC Marietjie
We could get someone out to come look at your...

We could get someone out to come look at your system - odd that it works for @Krugie and not for you. Possibly just something obvious we're missing.
Yesterday, 14:25
Forum: PVR Decoders
Replies: 37
Views: 3,056
Posted By MC Marietjie
Apologies, missed that.

Apologies, missed that.
Yesterday, 12:47
Forum: PVR Decoders
Replies: 37
Views: 3,056
Posted By MC Marietjie
@NoFear - what sound option is your Explora set...

@NoFear - what sound option is your Explora set on? Fixed or Variable?
Yesterday, 10:10
Forum: General
Replies: 18
Views: 363
Posted By MC Marietjie
The principle still holds true - you're not going...

The principle still holds true - you're not going to lose shows off DStv and get less content, or a limited selection, or just certain genres.

If you recall from the announcement last year, we're...
2018-01-17, 16:11
Replies: 3
Views: 83
Posted By MC Marietjie
That is definitely not good - sorry for the...

That is definitely not good - sorry for the frustration.

Pls send a PM to Forum or MC Solomon, so they can assist you to look into it and correct it.
2018-01-17, 13:51
Forum: General
Replies: 20
Views: 250
Posted By MC Marietjie
You can send a message to MC Lufuno to look at...

You can send a message to MC Lufuno to look at why this is and to make sure your email address is correct.
2018-01-17, 12:18
Forum: General
Replies: 20
Views: 250
Posted By MC Marietjie
Folks here is a link to the January edition of...

Folks here is a link to the January edition of the DStv Premium magazine - there are pages highlighting new shows for every week (first one on page 14):...
2018-01-17, 11:02
Forum: General
Replies: 20
Views: 250
Posted By MC Marietjie
Folks pls keep in mind that VUZU Amp is changing...

Folks pls keep in mind that VUZU Amp is changing to 1Magic on 29 January, so the VUZU teams are very focussed on that at present. I ask again for your patience, given that we are only in the middle...
2018-01-17, 10:54
Replies: 8
Views: 104
Posted By MC Marietjie
Pls send a PM to Forum (that is MC Kenneth) who...

Pls send a PM to Forum (that is MC Kenneth) who is the admin for the Forum. The contact centre does not manage the Forum at all, so would not have been able to assist. Apologies for the frustration.
2018-01-17, 09:45
Forum: General
Replies: 20
Views: 250
Posted By MC Marietjie
Folks pls can I ask for patience - it is only 17...

Folks pls can I ask for patience - it is only 17 January, just give the teams a chance to get their schedules for Feb finalised. They will post it at the end of the month.
2018-01-17, 09:44
Forum: General
Replies: 18
Views: 363
Posted By MC Marietjie
Folks Showmax gets the shows AFTER they aired on...

Folks Showmax gets the shows AFTER they aired on DStv - there are no shows that have been on DStv that are now only on Showmax.

There are some shows that are exclusive to Showmax that has never...
2018-01-16, 10:28
Forum: PVR Decoders
Replies: 13
Views: 1,034
Posted By MC Marietjie
They are planning to do the development to fix it...

They are planning to do the development to fix it fairly quickly, so no need for an interim solution.
2018-01-16, 10:03
Forum: DStv Catch Up
Replies: 38
Views: 7,472
Posted By MC Marietjie
@FIFO, Valor is only received about 3 days before...

@FIFO, Valor is only received about 3 days before broadcast, which means HI subtitles will not be ready in time for Catch Up.

M-Net's approach is that if the HI subtitles is not available for the...
2018-01-16, 08:39
Forum: PVR Decoders
Replies: 13
Views: 1,034
Posted By MC Marietjie
So it seems this requires software development as...

So it seems this requires software development as the original software imposed a limit to ensure this does not become too big for the decoder's memory. They will be fixing it - just waiting for...
2018-01-15, 14:55
Forum: DStv Catch Up
Replies: 38
Views: 7,472
Posted By MC Marietjie
Different shows get delivered at different times...

Different shows get delivered at different times as they come from different studios, and have different rights clearances. For some shows, they only start sending out episodes once they've aired in...
2018-01-15, 14:54
Replies: 44
Views: 2,099
Posted By MC Marietjie
Folks it seems that for decoders that are in end...

Folks it seems that for decoders that are in end of support, they're not able to restore the descriptors on the 8th day without the TV Guide failing and the decoder crashing. Am waiting for more info...
2018-01-15, 14:44
Forum: PVR Decoders
Replies: 12
Views: 1,700
Posted By MC Marietjie
Folks, MC Sandipa responded on this in another...

Folks, MC Sandipa responded on this in another thread last year already, saying that this is a known issue that they are working on resolving:...
2018-01-15, 14:38
Forum: DStv Catch Up
Replies: 38
Views: 7,472
Posted By MC Marietjie
We've had some feedback from the teams who are...

We've had some feedback from the teams who are responsible for doing the Hearing Impaired subtitles for Catch Up and BoxOffice.

The principle is that if they receive the show as Express from the...
2018-01-15, 12:26
Forum: General
Replies: 7
Views: 206
Posted By MC Marietjie
Must say, I really enjoyed this movie - was just...

Must say, I really enjoyed this movie - was just fantastical!

Didn't have any issues following the dialogue - was verey clear on my side. Although I did work with a lot of Brits in the past, so...
2018-01-15, 10:40
Forum: DStv Catch Up
Replies: 16
Views: 821
Posted By MC Marietjie
@Optimist - there is an M-Net movie library on...

@Optimist - there is an M-Net movie library on Catch Up Plus which will have some titles that have not aired yet. So not an error.
2018-01-12, 15:10
Replies: 1
Views: 184
Posted By MC Marietjie
Pls contact our call centre to assist - this will...

Pls contact our call centre to assist - this will be the quickest way to restore your viewing
2018-01-12, 10:39
Forum: DStv Catch Up
Replies: 38
Views: 7,472
Posted By MC Marietjie
As you say, it is a bit of a challenge - it's...

As you say, it is a bit of a challenge - it's still very much a manual process, so very labour-intensive and alas that means not consistent. But our intention is certainly to provide it more often.
...
2018-01-12, 09:13
Forum: PVR Decoders
Replies: 6
Views: 537
Posted By MC Marietjie
It's extremely difficult for us to troubleshoot...

It's extremely difficult for us to troubleshoot if we don't have details. You can send a PM to MC Grace so she can check whether your account has been set up properly.

If there is no issue there,...
2018-01-12, 09:10
Forum: DStv Catch Up
Replies: 1,054
Views: 87,841
Posted By MC Marietjie
Yes we have never made Ellen available on Catch...

Yes we have never made Ellen available on Catch Up - as it is a daily show, it takes up too much space on the Catch Up on decoders.
2018-01-12, 09:08
Forum: PVR Decoders
Replies: 13
Views: 1,034
Posted By MC Marietjie
@Chris Hanson - I thought it was resolved. Sorry....

@Chris Hanson - I thought it was resolved. Sorry. Let me escalate to the teams
Showing results 1 to 25 of 500