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Search: Posts Made By : MC Solomon
2017-11-06, 21:55
Replies: 1
Views: 667
Posted By MC Solomon
We can help. Please forward your DStv account...

We can help. Please forward your DStv account details via a private message. In addition, please provide the link of the webpage you were using to put your account details online and we will...
2017-11-02, 16:02
Replies: 4
Views: 460
Posted By MC Solomon
Thanks Geoff D Valid point regarding content

Thanks Geoff D
Valid point regarding content
2017-11-02, 14:58
Replies: 4
Views: 460
Posted By MC Solomon
The new website is live on production environment...

The new website is live on production environment which means it is true values.
NB: some transactions may result in changes in the account (depending on the type of transaction)
2017-11-02, 14:41
Replies: 4
Views: 460
Posted By MC Solomon
Your feedback on our Self-Service site

Were rethinking our self-service offering and have developed a new site with a refreshed look and feel, which were trialling while the old one is still in place. Wed love your feedback on the new...
2017-11-02, 13:54
Replies: 13
Views: 836
Posted By MC Solomon
I fully agree with you on that one, this should...

I fully agree with you on that one, this should not happen. A reconnection of services should be done solely at customer's request and not as a result of technical problems
2017-11-01, 20:27
Replies: 13
Views: 836
Posted By MC Solomon
We acknowledge that this came from our side. The...

We acknowledge that this came from our side. The charged amounts will be credited back into your DStv account by tomorrow. This was a rare incident and the Business is working on minimizing the...
2017-11-01, 16:17
Replies: 13
Views: 836
Posted By MC Solomon
Services were not upgraded/changed from Easyview...

Services were not upgraded/changed from Easyview to Premium but a separate decoder that is not in use was reconnected. This explains why you did not see the change on the decoders you are using. ...
2017-11-01, 12:12
Replies: 13
Views: 836
Posted By MC Solomon
We've been busy the whole morning with a new...

We've been busy the whole morning with a new project and I have requested another team to be in touch with you.
2017-11-01, 07:56
Replies: 13
Views: 836
Posted By MC Solomon
I'll be in touch with you shortly

I'll be in touch with you shortly
2017-10-27, 07:37
Replies: 5
Views: 1,412
Posted By MC Solomon
All good on our side, please confirm if you are...

All good on our side, please confirm if you are still having the problem.
2017-10-16, 12:25
Replies: 11
Views: 1,149
Posted By MC Solomon
Yes, this is why MC Marietjie has suggested that...

Yes, this is why MC Marietjie has suggested that he send the PM so that we can look at the account just to see if there are any issues. Other than that, switching works perfectly even if it is...
2017-10-16, 09:51
Replies: 11
Views: 1,149
Posted By MC Solomon
Yes, holiday switching works regardless of the...

Yes, holiday switching works regardless of the type of decoders you have(with an exception to SD PVR).

Holiday Switching is available on the following SelfService platforms.
Web/Mobi: ...
2017-10-09, 19:36
Replies: 1
Views: 926
Posted By MC Solomon
Hi Chris3 We would like to investigate this and...

Hi Chris3
We would like to investigate this and work on a solution. Please provide your contact/account details via a PM so that we can get the relevant team involved.
2017-09-15, 11:16
Replies: 26
Views: 3,590
Posted By MC Solomon
We have requested follow-up on the Multichoice...

We have requested follow-up on the Multichoice reply case number
2017-08-30, 15:39
Replies: 27
Views: 1,976
Posted By MC Solomon
Please PM your details so that I can get the...

Please PM your details so that I can get the relevant department to have a look at this.
2017-08-30, 09:13
Replies: 6
Views: 863
Posted By MC Solomon
This is something that we are fully aware of and...

This is something that we are fully aware of and apart from the fact that we are working towards a solution, we are also working on giving customers more payment options such as instant EFT which...
2017-08-29, 12:48
Replies: 6
Views: 863
Posted By MC Solomon
It is not possible to pay funds directly into the...

It is not possible to pay funds directly into the Holiday Home account. You have to pay into other accounts such as the residential account and the inter-account transfer to move the funds into the...
2017-08-28, 15:45
Replies: 6
Views: 863
Posted By MC Solomon
We are investigating this and we will revert with...

We are investigating this and we will revert with an update
2017-08-14, 16:10
Replies: 12
Views: 2,285
Posted By MC Solomon
We have tried to replicate this issue on our side...

We have tried to replicate this issue on our side with the details provided and all seems to be fine. We have also contacted Simon and he will try again on his side in future and let us know if there...
2017-08-14, 15:33
Replies: 12
Views: 2,285
Posted By MC Solomon
Thanks, we just want to see if we can replicate...

Thanks, we just want to see if we can replicate the problem one our side using your details because on our side we have no problems at all using both the generic QR Code found on the website and the...
2017-08-14, 14:59
Replies: 12
Views: 2,285
Posted By MC Solomon
We would like to look at your problem in detail....

We would like to look at your problem in detail. Please send me your MultiChoice account details via PM
2017-08-02, 15:24
Replies: 4
Views: 643
Posted By MC Solomon
We will let you if we do but for now we will use...

We will let you if we do but for now we will use the enquiry reference number you have provided.
2017-08-02, 14:27
Replies: 3
Views: 1,062
Posted By MC Solomon
Please provide your DStv Account details so that...

Please provide your DStv Account details so that we can look into it.
2017-08-02, 14:26
Replies: 4
Views: 643
Posted By MC Solomon
we have done follow-up and we will revert with...

we have done follow-up and we will revert with feedback.
2017-07-31, 10:39
Replies: 4
Views: 928
Posted By MC Solomon
You will receive feedback shortly

You will receive feedback shortly
Showing results 1 to 25 of 211