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Search: Posts Made By : MC Mpho
2017-09-05, 12:52
Forum: PVR Decoders
Replies: 27
Views: 1,912
Posted By MC Mpho
Hi All, Please note that we have escalated....

Hi All,

Please note that we have escalated. Our Infield Support team is looking into this matter for us.

Thanks,

MC Mpho
2017-08-17, 13:22
Forum: PVR Decoders
Replies: 245
Views: 14,173
Posted By MC Mpho
Hi Glock26, Please note that your query has...

Hi Glock26,

Please note that your query has been logged with our management team.
We will provide a response as soon as possible.

Regards,
Mpho
MC Mpho
2017-08-17, 09:55
Forum: PVR Decoders
Replies: 59
Views: 4,433
Posted By MC Mpho
Hi there, The new software release (Load...

Hi there,

The new software release (Load Version L73) is still being rolled out.

This software has a fix for V7 smartcards.
Please monitor and feedback.

Thanks,
Mpho
2017-08-15, 16:29
Forum: PVR Decoders
Replies: 27
Views: 1,912
Posted By MC Mpho
Hi Mad Cat, I have a few more questions...

Hi Mad Cat,

I have a few more questions from our tech guy from the Infield Support Team.

He is trying to figure out recordings that were conflicting during the 11:30 timeslot.

Please...
2017-08-15, 16:06
Forum: PVR Decoders
Replies: 27
Views: 1,912
Posted By MC Mpho
Hi Optimist, It looks like that series event...

Hi Optimist,

It looks like that series event was moved/rescheduled to a different timeslot by the channel provider.




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2017-08-15, 15:02
Forum: PVR Decoders
Replies: 27
Views: 1,912
Posted By MC Mpho
Thank you, I will revert. Sent from my...

Thank you, I will revert.


Sent from my iPhone using Tapatalk
2017-08-15, 14:58
Forum: PVR Decoders
Replies: 59
Views: 4,433
Posted By MC Mpho
Hi Caneman, Please advise of your smartcard...

Hi Caneman,

Please advise of your smartcard version number.

Thanks,
Mpho



Sent from my iPhone using Tapatalk
2017-08-15, 14:24
Forum: PVR Decoders
Replies: 27
Views: 1,912
Posted By MC Mpho
Hi Mad Cat, Please see response from our...

Hi Mad Cat,

Please see response from our Tech Team.

We note that you were recording “Falling Water”. Please advise what was the series/movie that successfully recorded during that timeslot?
...
2017-08-15, 13:21
Forum: PVR Decoders
Replies: 27
Views: 1,912
Posted By MC Mpho
Hi Mad Cat, We have noted your query and...

Hi Mad Cat,

We have noted your query and have escalated accordingly.

We will revert as soon as there is a response.

Regards,

Mpho
2017-08-15, 01:48
Forum: PVR Decoders
Replies: 245
Views: 14,173
Posted By MC Mpho
Hi All, Please see feedback from our Tech...

Hi All,

Please see feedback from our Tech Team.

Glock26 has a V5.4 smartcard.
This version is quite old and has a significantly slower response compared to newer smartcard versions.

SD PVR...
2017-08-11, 13:19
Forum: General
Replies: 10
Views: 592
Posted By MC Mpho
Is it this one?:...

Is it this one?: https://www.youtube.com/watch?v=Z5s3SeTalOo
2017-08-11, 09:20
Forum: PVR Decoders
Replies: 245
Views: 14,173
Posted By MC Mpho
Please can you also confirm the version of...

Please can you also confirm the version of smartcard.
This is found on the CA Status Screen.

To access the CA Status screen:

Please press Menu> 6>3>2>1

Thanks.
2017-08-11, 08:54
Forum: PVR Decoders
Replies: 245
Views: 14,173
Posted By MC Mpho
Hi there, Please can you confirm the abort code...

Hi there,
Please can you confirm the abort code displayed on the front panel of the decoder?

Thanks.
2017-07-28, 10:10
Forum: PVR Decoders
Replies: 6
Views: 900
Posted By MC Mpho
Hi All, Thanks for the picture. We will...

Hi All,

Thanks for the picture. We will forward to the Infield Support Team for comment.

Regards,
Mpho
2017-07-27, 10:12
Replies: 17
Views: 1,537
Posted By MC Mpho
Hi GeoffD, Thanks for your input in this...

Hi GeoffD,

Thanks for your input in this matter. I will forward it to the Explora product team.
Herewith a response they have provided, I hope it helps:
The issue of the live rugby match being...
2017-07-26, 09:06
Forum: PVR Decoders
Replies: 59
Views: 4,433
Posted By MC Mpho
Hi JanHorn, Apologies for this. I've...

Hi JanHorn,

Apologies for this.

I've escalated your queries and will feedback as soon as I can.

Regards,

Mpho
2017-07-26, 08:43
Forum: PVR Decoders
Replies: 19
Views: 10,925
Posted By MC Mpho
Hi Ethan10, Herewith the questions that I...

Hi Ethan10,

Herewith the questions that I asked:

· Are you a premium subscriber?
· Please send us a picture of Series screen under Catch Up
· Picture of the Ethernet settings under Settings...
2017-07-25, 08:29
Forum: PVR Decoders
Replies: 4
Views: 569
Posted By MC Mpho
Hi RyanDavid, Please note that I have...

Hi RyanDavid,

Please note that I have escalated your query.

Regards,
Mpho
2017-07-25, 08:28
Replies: 17
Views: 1,537
Posted By MC Mpho
Hi Krugie, I have also noted your points and...

Hi Krugie,

I have also noted your points and have escalated.
I will keep providing feedback on this query.
2017-07-25, 08:25
Replies: 17
Views: 1,537
Posted By MC Mpho
Hi Francet, I do understand what the issue...

Hi Francet,

I do understand what the issue is here.
Yes, the query has been noted and logged accordingly.
Apologies for the inconvenience caused.

Regards,
Mpho
2017-07-24, 14:08
Replies: 17
Views: 1,537
Posted By MC Mpho
Hi All, This feature works as follows: ...

Hi All,

This feature works as follows:

If a recording is stopped by the user, it will not find a repeat of that event.
If the recording is initiated after a recording has started, it will be...
2017-07-21, 10:02
Forum: PVR Decoders
Replies: 2
Views: 952
Posted By MC Mpho
Hi Optimist, Thanks for reporting this...

Hi Optimist,

Thanks for reporting this query.
I have escalated.

Regards,
MC Mpho
2017-07-19, 14:54
Forum: PVR Decoders
Replies: 245
Views: 14,173
Posted By MC Mpho
That feedback for the abort code 3000 was...

That feedback for the abort code 3000 was specifically for the one customer "DPA1".

We are not expecting this error code on the other SDPVR decoders. But it won't be surprising if a few customers...
2017-07-19, 13:31
Forum: PVR Decoders
Replies: 14
Views: 1,576
Posted By MC Mpho
Hi PJ Booyse, Is it possible for us to...

Hi PJ Booyse,

Is it possible for us to access your decoder logs.
This process will assist the Infield Support team to establish the cause of all the issues affecting your decoder.
Please PM me...
2017-07-19, 13:06
Forum: PVR Decoders
Replies: 245
Views: 14,173
Posted By MC Mpho
Dear All, Please see below info from the...

Dear All,
Please see below info from the Infield Support team:

3000 Abort:
This relates to a memory failure.

816D Abort:
When the decoder freezes up or stops responding for a period of...
Showing results 1 to 25 of 245