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Search: Posts Made By : MC Marietjie
2017-10-20, 06:51
Forum: Installation
Replies: 4
Views: 139
Posted By MC Marietjie
Pls can you send MC Kenneth a PM with your...

Pls can you send MC Kenneth a PM with your details and name of the installer? He can then escalate to field services to assist you and address it with the installer.
2017-10-19, 11:55
Forum: General
Replies: 10
Views: 327
Posted By MC Marietjie
You know that you can vote for the top 10?...

You know that you can vote for the top 10? Details on M-Net's website on the links below.
2017-10-18, 12:58
Forum: DStv Catch Up
Replies: 11
Views: 322
Posted By MC Marietjie
Folks unless I'm misunderstanding your meaning,...

Folks unless I'm misunderstanding your meaning, this is not complex or strange at all...

For customers with Exploras, they will get it on Catch Up - once the episodes expire on Catch Up, it will...
2017-10-18, 12:52
Forum: DStv Catch Up
Replies: 3
Views: 92
Posted By MC Marietjie
Carte Blanche delivers their show extremely close...

Carte Blanche delivers their show extremely close to broadcast (sometimes a few hours only), so we are not always provided with a proper synopses in time to send it to our Catch Up service. As the...
2017-10-18, 08:30
Forum: PVR Decoders
Replies: 218
Views: 10,081
Posted By MC Marietjie
Folks we are not doing something to your decoder...

Folks we are not doing something to your decoder on purpose to try to force you to upgrade - if we wanted to do that, wed simply stop allowing you to use the decoder to access the service. This is...
2017-10-16, 15:09
Forum: Installation
Replies: 7
Views: 265
Posted By MC Marietjie
@chrisc - pls can you send me your details via...

@chrisc - pls can you send me your details via PM? The team want to investigate and take the necessary corrective action.
2017-10-16, 08:48
Forum: PVR Decoders
Replies: 218
Views: 10,081
Posted By MC Marietjie
@Frans the intention is to help customers update...

@Frans the intention is to help customers update their existing set up. If you are not using the SDPVR then you dont need help updating your set up,
2017-10-16, 08:46
Replies: 5
Views: 282
Posted By MC Marietjie
The switching works when you are doing like for...

The switching works when you are doing like for like. The XtraView is the issue.
Suggest you send details to MC Solomon on PM. He can update your online details and see if they can set it up so you...
2017-10-13, 13:19
Forum: General
Replies: 13
Views: 430
Posted By MC Marietjie
The compatability with newer decoders does not...

The compatability with newer decoders does not mean older decoders won't work - it means it can accommodate the latest technology.

This is not intended to be a technical article explaining all of...
2017-10-12, 13:55
Replies: 4
Views: 204
Posted By MC Marietjie
Send a PM to him requesting his email address - I...

Send a PM to him requesting his email address - I won't post it here, as he will end up getting lots of spam.
2017-10-12, 12:22
Replies: 4
Views: 204
Posted By MC Marietjie
@Geoff - you can always check the Scam Alerts on...

@Geoff - you can always check the Scam Alerts on DStv.com (link at the bottom of the page). If the scam you received is listed there, you can simply delete it, as it means we are aware of it.

If...
2017-10-11, 12:41
Replies: 10
Views: 322
Posted By MC Marietjie
Unable to record normally means your decoder lost...

Unable to record normally means your decoder lost signal at the time the recording had to start.
2017-10-10, 09:34
Forum: General
Replies: 10
Views: 301
Posted By MC Marietjie
Hi Val - not sure what you mean? When you select...

Hi Val - not sure what you mean? When you select the programme, you get Other airings as an option?
2017-10-09, 15:24
Forum: PVR Decoders
Replies: 6
Views: 238
Posted By MC Marietjie
Edwin option must be a favourite channel grouping...

Edwin option must be a favourite channel grouping you have created as we don't have one like that, so perhaps delete it and then try again. My DStv channels is the grouping with all the channels...
2017-10-03, 15:19
Replies: 107
Views: 5,223
Posted By MC Marietjie
Did you move your method of payment to DStv add...

Did you move your method of payment to DStv add to bill?
2017-10-02, 14:22
Forum: General
Replies: 6
Views: 466
Posted By MC Marietjie
Were giving our DStv Family customers a preview...

Were giving our DStv Family customers a preview of some of the channels on our DStv Compact package from 2-21 October.
M-Net City
Studio Universal
BBC Brit
FOX
BET
MTV
Mzansi Magic
Ebony...
2017-10-02, 14:22
Forum: General
Replies: 27
Views: 1,119
Posted By MC Marietjie
It will launch tomorrow.

It will launch tomorrow.
2017-10-02, 09:08
Forum: General
Replies: 3
Views: 330
Posted By MC Marietjie
It is just an error when taking the channels off,...

It is just an error when taking the channels off, so not a permanent addition
2017-10-02, 09:07
Forum: PVR Decoders
Replies: 10
Views: 798
Posted By MC Marietjie
Did you send your details to MC Grace as she...

Did you send your details to MC Grace as she requested?
2017-09-29, 10:45
Forum: PVR Decoders
Replies: 15
Views: 633
Posted By MC Marietjie
Slow down there....things being tested....not...

Slow down there....things being tested....not implemented permanently.
2017-09-29, 10:44
Forum: PVR Decoders
Replies: 218
Views: 10,081
Posted By MC Marietjie
No Geoff, as the SD PVR is in end of support, it...

No Geoff, as the SD PVR is in end of support, it is not correct to assume we're addressing the issue.
2017-09-29, 10:25
Forum: PVR Decoders
Replies: 218
Views: 10,081
Posted By MC Marietjie
EPG data for each set of decoders is updated 4...

EPG data for each set of decoders is updated 4 times a day. I suspect that these times are more noticeable as that is when people are actually wanting to watch TV.

Folks the reality is, we're not...
2017-09-29, 09:52
Forum: DStv Now
Replies: 3
Views: 357
Posted By MC Marietjie
Yes thanks Optimist, exactly that - it is the...

Yes thanks Optimist, exactly that - it is the first phase of a bigger roll out plan, and is there to make you aware that Showmax exists. For now, use the Showmax app to access Showmax on your devices.
2017-09-29, 09:51
Forum: PVR Decoders
Replies: 218
Views: 10,081
Posted By MC Marietjie
As an additional note, I have engaged the decoder...

As an additional note, I have engaged the decoder insurance team to understand what they offer and whether they will take an insurance claim based on the constant reboots. I am awaiting word from...
2017-09-29, 09:50
Forum: PVR Decoders
Replies: 218
Views: 10,081
Posted By MC Marietjie
Folks we've just this morning sent the following...

Folks we've just this morning sent the following response to Wendy Knowler, a consumer journalist who has raised this issue with us. Thought it would be useful to replicate that response here:

The...
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