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Search: Posts Made By : MC Brenda
2018-04-04, 15:49
Replies: 7
Views: 349
Posted By MC Brenda
Anytime :)

Anytime :)
2018-04-04, 13:38
Replies: 7
Views: 349
Posted By MC Brenda
Hi, the team tell me that this was an error on...

Hi, the team tell me that this was an error on our side and that a credit has been passed. Should not have happened though, so apologies from our side. We do have gremlins every now and then, so if...
2018-04-03, 12:57
Replies: 7
Views: 349
Posted By MC Brenda
That's not right :( If not resolved (or already...

That's not right :(
If not resolved (or already sent to someone), please send me your details via DM (smartcard number and contact details). I'll ask the team to check up on that for you.
2018-03-29, 13:27
Forum: PVR Decoders
Replies: 11
Views: 548
Posted By MC Brenda
Hi EPG team have checked data and it's correct...

Hi
EPG team have checked data and it's correct on their side. Can you let us know if your decoder has scheduled a recording of the repeat on Sunday morning (04:20)?
2018-03-29, 11:52
Forum: PVR Decoders
Replies: 11
Views: 548
Posted By MC Brenda
Thanks. I have asked the team to check the data...

Thanks. I have asked the team to check the data on episode 2 and also if there is any repeat. Appreciate you logging it.
2018-03-29, 11:31
Forum: PVR Decoders
Replies: 11
Views: 548
Posted By MC Brenda
Hi, I have over 40 series recording running on my...

Hi, I have over 40 series recording running on my Explora and very seldom have problems, so I have to disagree with you Geoff. That's not to say there isn't an occassional mishap, but on the whole,...
2018-03-20, 11:39
Forum: Discussions
Replies: 28
Views: 3,803
Posted By MC Brenda
I have a 4K TV and the DStv images are brilliant....

I have a 4K TV and the DStv images are brilliant. Quality is crisp and clear. I'm definitely not noticing any degradation from my previous FHD TV.
2018-03-16, 11:22
Forum: PVR Decoders
Replies: 53
Views: 1,493
Posted By MC Brenda
Two quick notes : The options available to...

Two quick notes :

The options available to you differ if you have insurance, but I have double checked, there are no trade-in offers for the Pace 4 tuner.

When it comes to us giving detailed...
2018-03-15, 17:01
Forum: PVR Decoders
Replies: 53
Views: 1,493
Posted By MC Brenda
Hi, the Pace model is still a category 2 decoder....

Hi, the Pace model is still a category 2 decoder. At the moment, the UEC model is the only one that has a trade-in offer (and for which you can no longer take out insurance).
2018-03-05, 11:44
Forum: General
Replies: 2
Views: 315
Posted By MC Brenda
Thanks for reporting Krugie. I also reported this...

Thanks for reporting Krugie. I also reported this through to the guys last week - they're looking into why the same event is being repeated in the results.
2018-02-27, 12:34
Replies: 13
Views: 822
Posted By MC Brenda
The updates were done but for some reason aren't...

The updates were done but for some reason aren't pulling through. The teams are aware and are looking into it. I've asked them to let me know when it's updated. Apologies again.
2018-02-26, 15:57
Replies: 13
Views: 822
Posted By MC Brenda
104. 104! Sorry. Gosh. this is what happens...

104. 104!
Sorry.
Gosh. this is what happens when it's Monday and your first day back at the office after a visit to the beach
2018-02-26, 15:46
Replies: 13
Views: 822
Posted By MC Brenda
Hi Guys, I saw that one too. Team are doing the...

Hi Guys, I saw that one too.
Team are doing the updates for the Oscars now - so your EPG should be updated before the end of the day. Apologies for that.
LIVE broadcast will be on 103.
2017-12-15, 09:53
Forum: Installation
Replies: 4
Views: 1,983
Posted By MC Brenda
Hi, yes - a faulty switch or cabling can be the...

Hi, yes - a faulty switch or cabling can be the cause. Our suggestion is to get the decoder tested at your nearest service centre or agency. If it works 100% correctly when tested, that confirms the...
2017-12-11, 13:47
Forum: PVR Decoders
Replies: 11
Views: 826
Posted By MC Brenda
Remember, the nice thing about the auto tune on...

Remember, the nice thing about the auto tune on the Explora is that it happens in the background (it only "kicks" you out of what you're tuned to / watching, if you select that).
When you tune back...
2017-12-11, 10:12
Replies: 128
Views: 15,540
Posted By MC Brenda
Hi, Sorry to hear that the guys didn't resolve...

Hi, Sorry to hear that the guys didn't resolve your issue.Please can you let me know a number where they can contact you?
2017-12-04, 16:08
Replies: 128
Views: 15,540
Posted By MC Brenda
The date isn't in all the ads, but just checked...

The date isn't in all the ads, but just checked this one and it does clearly indicate T&Cs apply.
Any queries, we're happy to help. Remember, customemrs will be informed if there are any changes to...
2017-12-04, 15:34
Replies: 128
Views: 15,540
Posted By MC Brenda
No. The offer has an end date at this stage....

No. The offer has an end date at this stage. March 2019 (not the coming March). It's in the T&Cs...
2017-12-04, 14:49
Replies: 128
Views: 15,540
Posted By MC Brenda
Showmax is at no cost to our DStv Premium...

Showmax is at no cost to our DStv Premium customers until 31 March 2019. If that date does not change, we will be in touch before then to advise customers on next steps to either change payment...
2017-12-04, 14:48
Replies: 128
Views: 15,540
Posted By MC Brenda
Hi, if you changed your Showmax payment method by...

Hi, if you changed your Showmax payment method by adding it to your DStv Account (you had to do this on the Showmax website), you shouldn't be getting charged for it. You're welcome to inbox me -...
2017-11-23, 13:09
Forum: PVR Decoders
Replies: 82
Views: 48,524
Posted By MC Brenda
Hi, don't forget, you can also email our...

Hi, don't forget, you can also email our installations team for assistance on installme@multichoice.co.za and they can assist with a recommendation
2017-11-22, 17:23
Forum: PVR Decoders
Replies: 82
Views: 48,524
Posted By MC Brenda
Hi Keith, Long time no see :) We haven't...

Hi Keith, Long time no see :)
We haven't supplied detailed installation diagrams for XtraView for many years.
The reason is that as the XtraView combinations grew, so too did the complexity of...
2017-11-22, 16:14
Forum: PVR Decoders
Replies: 82
Views: 48,524
Posted By MC Brenda
That's fantastic! Any help that you need along...

That's fantastic! Any help that you need along the way, we'll be here to help you.
We suggest you buy at least one of them WITH installation.
That way you'll only need to pay a little extra when...
2017-11-22, 15:46
Forum: PVR Decoders
Replies: 82
Views: 48,524
Posted By MC Brenda
Correct :) You get to watch sport in the...

Correct :)
You get to watch sport in the lounge, kids get to watch cartoons in their bedroom and gran gets to watch her series in the TV room.
And each of those decoders can be recording something...
2017-11-22, 15:29
Forum: PVR Decoders
Replies: 82
Views: 48,524
Posted By MC Brenda
Yes, you can link 3 DStv Explora's in your home...

Yes, you can link 3 DStv Explora's in your home under one subscription.
The monthly cost for this is the subscription for your package + R85 Access Fee + R85 Access Fee.

Don't forget, if you're...
Showing results 1 to 25 of 500