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Search: Posts Made By : MC Shantal
2013-11-07, 08:52
Replies: 2
Views: 1,750
Posted By MC Shantal
Hi The issue has been resolved - it was due...

Hi

The issue has been resolved - it was due to equipment malfuncntion where the pre roll drifted and had to be adjusted.

Kind Regards

Shantal
2013-09-20, 09:56
Replies: 3
Views: 3,071
Posted By MC Shantal
Morning, Our Command Centre recorded this...

Morning,

Our Command Centre recorded this episode and we have reviewed it. We do not notice any of the issues you have mentioned. We are also waiting to hear if anyone else has had the same issue....
2013-09-03, 08:11
Replies: 20
Views: 14,440
Posted By MC Shantal
Hi there The only change that i am aware of...

Hi there

The only change that i am aware of is the SSBlitz has gone 16:9.


Regards

Shantal
2013-07-26, 08:51
Replies: 1
Views: 3,188
Posted By MC Shantal
Morning, Applogies for the delayed reponse,...

Morning,

Applogies for the delayed reponse, the issue was Source related, as incoming to MCA. It was due to some technical issues on their side which caused corruption on the feed,

Regards
...
2013-05-24, 08:20
Replies: 1
Views: 2,171
Posted By MC Shantal
Hi I have alerted the Channel Head. Will...

Hi

I have alerted the Channel Head. Will revert.

Regards

Shantal
2013-05-07, 08:46
Replies: 7
Views: 5,172
Posted By MC Shantal
Yes we do.

Yes we do.
2013-05-06, 08:24
Replies: 7
Views: 5,172
Posted By MC Shantal
Hi Geoff D Thanks - noted. we trying to get...

Hi Geoff D

Thanks - noted. we trying to get this resolved as this is a Source issue. We dont do local ad-insertion on this channel.

Regards

Shantal
2013-04-12, 14:53
Replies: 16
Views: 9,963
Posted By MC Shantal
Definately 230 ESPN - 1110 decoder - I have...

Definately 230 ESPN - 1110 decoder - I have escalated to the Decoder Engineering guys to investigate.

Will revert.

Regards

Shantal
2013-04-12, 13:38
Replies: 16
Views: 9,963
Posted By MC Shantal
Smile let me try again..

let me try again..
2013-04-12, 13:24
Replies: 16
Views: 9,963
Posted By MC Shantal
Hi there Please see the attached pics for my...

Hi there

Please see the attached pics for my findings? please let me know what TV you are using?

regards

Shantal
2013-04-12, 07:56
Replies: 16
Views: 9,963
Posted By MC Shantal
Morning I am using a 2P decoder, so what i...

Morning

I am using a 2P decoder, so what i will do is get a 1110 box and try to simulate.

Will revert.

Shantal
2013-04-11, 08:28
Replies: 16
Views: 9,963
Posted By MC Shantal
Morning This issue seems to depend on what...

Morning

This issue seems to depend on what TV you using and also the arc settings. i just took the attached pic and on my side using arc 3 - i cant see the problem. unless it is program related?
...
2013-04-09, 08:44
Replies: 5
Views: 2,280
Posted By MC Shantal
Hi We were told that this issue was incoming...

Hi

We were told that this issue was incoming from the venue.

Regards

Shantal
2012-10-16, 09:26
Replies: 9
Views: 2,420
Posted By MC Shantal
Hi Please note that the break up noticed...

Hi

Please note that the break up noticed would have been during the repeat blocks of the recorded feed. no break up should have been noticed since Saturday. The issue was resolved.

Kind Regards...
2012-10-16, 09:24
Replies: 19
Views: 3,885
Posted By MC Shantal
Hi Please note that this service was under...

Hi

Please note that this service was under special monitoring and since Friday (12/10) nothing has been noted, the issue was resolved by the Source, however we did not receive any feedback as to...
2012-10-16, 08:35
Replies: 1
Views: 1,208
Posted By MC Shantal
Hi Please note that this issue was brought...

Hi

Please note that this issue was brought to the attention of Mnet. further feedback will follow once these issues are resolved.

Kind Regards

Shantal
2012-10-16, 08:34
Replies: 4
Views: 2,511
Posted By MC Shantal
Hi Please note that this issue has been...

Hi

Please note that this issue has been escalated to the Source and we are waiting on them to make some changes from their side in order to improve the audio issues.

Regards

Shantal
2012-10-09, 09:51
Replies: 5
Views: 3,151
Posted By MC Shantal
Hi We are trying to confirm this issue with...

Hi

We are trying to confirm this issue with the Channel Content provider.

Regards

Shantal
2012-09-11, 15:57
Replies: 59
Views: 10,909
Posted By MC Shantal
I like your good sense of humor about the ads :)....

I like your good sense of humor about the ads :). We received a schedule for predicted solar outages, and we can confirm that this affected the contribution feed for History to MCA. The ads were not...
2012-09-05, 08:59
Replies: 27
Views: 5,322
Posted By MC Shantal
Hi Merv We had a report back from Arqiva...

Hi Merv

We had a report back from Arqiva saying that "This report describes a third party incident which affected your service. Although the incident was not attributable to Arqiva or its...
2012-08-27, 09:51
Replies: 1
Views: 1,645
Posted By MC Shantal
Good morning The issue reported was...

Good morning

The issue reported was resolved, it was caused by a problem with the satelliet feed from source.

Kind Regards

Shantal
2012-08-27, 09:50
Replies: 22
Views: 4,021
Posted By MC Shantal
Good Morning The audio out of sync issue is...

Good Morning

The audio out of sync issue is currently under investigation. We have both Spain and the Source investigating.

Kind Regards

Shantal
2012-06-15, 09:42
Replies: 2
Views: 1,744
Posted By MC Shantal
Hi there I have asked Command Centre to...

Hi there

I have asked Command Centre to monitor the feed on this channel and we have noticed that there are a some instances on programs where the aspect ratio is changed. However we do not have...
2012-05-07, 09:26
Replies: 2
Views: 2,800
Posted By MC Shantal
Hi there Please confirm what the error...

Hi there

Please confirm what the error message is?
2012-05-04, 09:58
Replies: 6
Views: 4,267
Posted By MC Shantal
Hi there I would also like to add that at...

Hi there

I would also like to add that at more or less that time we experienced intermittent service interruptions on all the channels uplinked in the UK due to bad weather there. This would also...
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