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Search: Posts Made By : MC Solomon
2018-02-12, 15:03
Replies: 4
Views: 279
Posted By MC Solomon
PM received and a follow-up has been done.

PM received and a follow-up has been done.
2018-02-08, 14:29
Replies: 1
Views: 228
Posted By MC Solomon
We are looking into this. I would also suggest...

We are looking into this. I would also suggest that we try a manual process. You may send me a PM in this regard.
2018-02-07, 15:57
Replies: 13
Views: 376
Posted By MC Solomon
Confirmed, all in order

Confirmed, all in order
2018-02-07, 12:16
Replies: 13
Views: 376
Posted By MC Solomon
Our SelfService does not restrict the...

Our SelfService does not restrict the disconnections of any decoders if the necessary requirements(billing rules) are met.
If the decoder you want to disconnect is in the main residential account,...
2018-02-02, 15:44
Replies: 7
Views: 373
Posted By MC Solomon
Targeted customers are those on Compact Plus...

Targeted customers are those on Compact Plus Package with a DStv Explora
2018-02-02, 14:49
Replies: 7
Views: 373
Posted By MC Solomon
This campaign is for selected customers and if...

This campaign is for selected customers and if you have received the communication such as e-mail with the link, it means you are one of the selected customers.
All you need to do is to continue...
2018-01-18, 11:22
Replies: 4
Views: 403
Posted By MC Solomon
the matter is being attended to

the matter is being attended to
2018-01-12, 13:21
Replies: 4
Views: 560
Posted By MC Solomon
we are looking into it

we are looking into it
2017-11-06, 21:55
Replies: 1
Views: 1,042
Posted By MC Solomon
We can help. Please forward your DStv account...

We can help. Please forward your DStv account details via a private message. In addition, please provide the link of the webpage you were using to put your account details online and we will...
2017-11-02, 16:02
Replies: 4
Views: 829
Posted By MC Solomon
Thanks Geoff D Valid point regarding content

Thanks Geoff D
Valid point regarding content
2017-11-02, 14:58
Replies: 4
Views: 829
Posted By MC Solomon
The new website is live on production environment...

The new website is live on production environment which means it is true values.
NB: some transactions may result in changes in the account (depending on the type of transaction)
2017-11-02, 14:41
Replies: 4
Views: 829
Posted By MC Solomon
Your feedback on our Self-Service site

Were rethinking our self-service offering and have developed a new site with a refreshed look and feel, which were trialling while the old one is still in place. Wed love your feedback on the new...
2017-11-02, 13:54
Replies: 13
Views: 1,361
Posted By MC Solomon
I fully agree with you on that one, this should...

I fully agree with you on that one, this should not happen. A reconnection of services should be done solely at customer's request and not as a result of technical problems
2017-11-01, 20:27
Replies: 13
Views: 1,361
Posted By MC Solomon
We acknowledge that this came from our side. The...

We acknowledge that this came from our side. The charged amounts will be credited back into your DStv account by tomorrow. This was a rare incident and the Business is working on minimizing the...
2017-11-01, 16:17
Replies: 13
Views: 1,361
Posted By MC Solomon
Services were not upgraded/changed from Easyview...

Services were not upgraded/changed from Easyview to Premium but a separate decoder that is not in use was reconnected. This explains why you did not see the change on the decoders you are using. ...
2017-11-01, 12:12
Replies: 13
Views: 1,361
Posted By MC Solomon
We've been busy the whole morning with a new...

We've been busy the whole morning with a new project and I have requested another team to be in touch with you.
2017-11-01, 07:56
Replies: 13
Views: 1,361
Posted By MC Solomon
I'll be in touch with you shortly

I'll be in touch with you shortly
2017-10-27, 07:37
Replies: 5
Views: 1,745
Posted By MC Solomon
All good on our side, please confirm if you are...

All good on our side, please confirm if you are still having the problem.
2017-10-16, 12:25
Replies: 11
Views: 2,000
Posted By MC Solomon
Yes, this is why MC Marietjie has suggested that...

Yes, this is why MC Marietjie has suggested that he send the PM so that we can look at the account just to see if there are any issues. Other than that, switching works perfectly even if it is...
2017-10-16, 09:51
Replies: 11
Views: 2,000
Posted By MC Solomon
Yes, holiday switching works regardless of the...

Yes, holiday switching works regardless of the type of decoders you have(with an exception to SD PVR).

Holiday Switching is available on the following SelfService platforms.
Web/Mobi: ...
2017-10-09, 19:36
Replies: 1
Views: 1,558
Posted By MC Solomon
Hi Chris3 We would like to investigate this and...

Hi Chris3
We would like to investigate this and work on a solution. Please provide your contact/account details via a PM so that we can get the relevant team involved.
2017-09-15, 11:16
Replies: 26
Views: 3,914
Posted By MC Solomon
We have requested follow-up on the Multichoice...

We have requested follow-up on the Multichoice reply case number
2017-08-30, 15:39
Replies: 28
Views: 3,248
Posted By MC Solomon
Please PM your details so that I can get the...

Please PM your details so that I can get the relevant department to have a look at this.
2017-08-30, 09:13
Replies: 6
Views: 948
Posted By MC Solomon
This is something that we are fully aware of and...

This is something that we are fully aware of and apart from the fact that we are working towards a solution, we are also working on giving customers more payment options such as instant EFT which...
2017-08-29, 12:48
Replies: 6
Views: 948
Posted By MC Solomon
It is not possible to pay funds directly into the...

It is not possible to pay funds directly into the Holiday Home account. You have to pay into other accounts such as the residential account and the inter-account transfer to move the funds into the...
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