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Search: Posts Made By : MC Sandipa
2017-11-06, 11:36
Forum: PVR Decoders
Replies: 3
Views: 299
Posted By MC Sandipa
OK. Let me engage Decoder Support again and see...

OK. Let me engage Decoder Support again and see how we can help with a resolution. Thanks

Sent from my SM-G925F using Tapatalk
2017-11-06, 11:22
Forum: PVR Decoders
Replies: 3
Views: 299
Posted By MC Sandipa
Hi Krugie A quick explanation below of how...

Hi Krugie

A quick explanation below of how recordings are scheduled and prioritised. I hope this helps.

The recording scheduler always monitorís schedules and checks for conflicts based on the...
2017-11-05, 14:25
Replies: 22
Views: 1,156
Posted By MC Sandipa
Hi Ethan10 Ive asked someone in Decoder...

Hi Ethan10

Ive asked someone in Decoder support to assist. Really sorry for the delay in getting back to you. MoM's advice shouldve worked so not sure whats gone wrong...

Thanks
2017-11-02, 08:44
Replies: 22
Views: 1,156
Posted By MC Sandipa
Hi Luke Can you confirm you have the new...

Hi Luke

Can you confirm you have the new software?
2017-10-24, 11:06
Forum: PVR Decoders
Replies: 23
Views: 1,637
Posted By MC Sandipa
Hi All - Thanks Optimist - The team is working...

Hi All - Thanks Optimist - The team is working furiously to see what's gone wrong - will keep you all posted.
2017-10-24, 11:04
Forum: PVR Decoders
Replies: 14
Views: 851
Posted By MC Sandipa
Hi All I have escalated this to the team and...

Hi All

I have escalated this to the team and we are working on a solution.

Thanks
2017-10-24, 10:56
Forum: PVR Decoders
Replies: 14
Views: 851
Posted By MC Sandipa
Hi All I have escalated this to the team and...

Hi All

I have escalated this to the team and we are working on a solution.

Thanks
2017-10-24, 10:54
Forum: PVR Decoders
Replies: 2
Views: 447
Posted By MC Sandipa
Ill check with the team Optimist and revert. Ta

Ill check with the team Optimist and revert. Ta
2017-10-24, 08:30
Forum: General
Replies: 18
Views: 1,042
Posted By MC Sandipa
Hi All The tech team is looking into this...

Hi All

The tech team is looking into this for us - Will revert soonest/

Thanks
2017-10-17, 10:12
Forum: PVR Decoders
Replies: 17
Views: 1,282
Posted By MC Sandipa
Hi Geoff It may be possible in the case...

Hi Geoff

It may be possible in the case where the decoder has been switched off for a long time and you don't allow the decoder to do a scan on boot up.
But if there is such a corner case it...
2017-10-10, 15:36
Forum: PVR Decoders
Replies: 17
Views: 1,282
Posted By MC Sandipa
Hi Geoff - Ill pass this info onto tech support...

Hi Geoff - Ill pass this info onto tech support for comment. Thanks
2017-10-10, 10:58
Forum: PVR Decoders
Replies: 13
Views: 1,426
Posted By MC Sandipa
Hi All This issue will be fixed in the next...

Hi All

This issue will be fixed in the next software release planned for this month end.

Thanks
2017-10-10, 10:56
Forum: PVR Decoders
Replies: 17
Views: 1,282
Posted By MC Sandipa
Hi All Just some feedback from Tech Support...

Hi All

Just some feedback from Tech Support - apologies for the delay in this post:

The HD decoders are meant to only display and record the HD version of channels.

There are cases where...
2017-10-10, 10:53
Forum: PVR Decoders
Replies: 6
Views: 531
Posted By MC Sandipa
Thanks for the feedback beetle bailey - ill...

Thanks for the feedback beetle bailey - ill report this to the Product Owners.

Regards
2017-10-10, 10:53
Forum: PVR Decoders
Replies: 3
Views: 445
Posted By MC Sandipa
Hi puggy Please remove and reinsert the...

Hi puggy

Please remove and reinsert the power cable.
When the decoder starts up, try to take it out of standby.

If that does not work please take the decoder in to a walk-in centre.

Thanks
2017-10-10, 10:48
Forum: PVR Decoders
Replies: 3
Views: 445
Posted By MC Sandipa
Hi puggy I will engage the techies for some...

Hi puggy

I will engage the techies for some help and revert.

Ta
2017-09-26, 15:29
Forum: PVR Decoders
Replies: 55
Views: 4,203
Posted By MC Sandipa
Hi All A software fix for this was rolled...

Hi All

A software fix for this was rolled out as communicated but a broadcast configuration still needs to be completed. This is in testing now. As soon as we have a confirmed date, i will let you...
2017-09-26, 12:07
Forum: PVR Decoders
Replies: 3
Views: 521
Posted By MC Sandipa
Hi caneman The techies get the same results...

Hi caneman

The techies get the same results when pinging their decoders...

Thanks
2017-09-18, 14:01
Forum: PVR Decoders
Replies: 241
Views: 13,574
Posted By MC Sandipa
Dear All We are not ignoring you - we are...

Dear All

We are not ignoring you - we are working with the powers that be to try and find a solution that is suitable for everyone. Please give us a little more time.

Thank you for your...
2017-08-30, 14:23
Forum: PVR Decoders
Replies: 16
Views: 1,385
Posted By MC Sandipa
Thanks Optimist - noted. I also have the...

Thanks Optimist - noted.

I also have the same funny when I have a power failure but it recovers soon after. Will pass on to the teams!

Ta
2017-08-30, 14:22
Forum: PVR Decoders
Replies: 16
Views: 1,385
Posted By MC Sandipa
Hi Mr Smooth We are gathering all your...

Hi Mr Smooth

We are gathering all your feedback and sending to the dev team to look at! Thank you
2017-08-30, 14:06
Forum: PVR Decoders
Replies: 55
Views: 4,203
Posted By MC Sandipa
Hi All Please note that we are currently...

Hi All

Please note that we are currently testing a fix for this issue and hope to deploy sometime in September...

Thanks for your patience.
2017-08-28, 12:43
Forum: PVR Decoders
Replies: 241
Views: 13,574
Posted By MC Sandipa
Hi DPA1 I am confirming and will revert. ...

Hi DPA1

I am confirming and will revert.

Thanks
2017-08-24, 12:20
Forum: PVR Decoders
Replies: 241
Views: 13,574
Posted By MC Sandipa
Hi all Please have a look at this thread to...

Hi all

Please have a look at this thread to see the update from MC Brenda regarding those who have Decoder Insurance. Thank you

http://forum.dstv.com/showthread.php?t=36930&page=3
2017-08-23, 10:13
Forum: PVR Decoders
Replies: 16
Views: 1,385
Posted By MC Sandipa
Ill ask Dev team and revert...

Ill ask Dev team and revert...
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