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Search: Posts Made By : MC Trisan
2017-11-10, 12:47
Forum: General
Replies: 14
Views: 626
Posted By MC Trisan
I'm not sure about the event-based recording...

I'm not sure about the event-based recording changing it's metadata, the episode currently scheduled for tonight at 19:30 is about Senegal (subject to change). This is the first time the show airs...
2017-11-10, 10:30
Forum: General
Replies: 14
Views: 626
Posted By MC Trisan
Hello everyone Unfortunately, CNN is not a...

Hello everyone

Unfortunately, CNN is not a series linked channel due to the highly erratic schedule. Programmes are pulled from the schedule hours before they are scheduled to air (which happened...
2017-11-09, 12:24
Forum: DStv Catch Up
Replies: 11
Views: 611
Posted By MC Trisan
Apologies for not responding on this one sooner,...

Apologies for not responding on this one sooner, I received feedback from the Catch Up team that the channel allowed them to make the earlier episodes available a week in advance, as they had planned...
2017-11-09, 10:13
Forum: General
Replies: 28
Views: 1,243
Posted By MC Trisan
Thanks Optimist. Val1662: Can you give us an...

Thanks Optimist.
Val1662: Can you give us an example in the next few days (not today) in which you expect to see an 'Other Airing' but it isn't present.
2017-11-08, 17:29
Forum: General
Replies: 28
Views: 1,243
Posted By MC Trisan
Hello This is a different issue, the web...

Hello

This is a different issue, the web team is aware and is working on a fix for this.
2017-11-08, 17:29
Forum: General
Replies: 28
Views: 1,243
Posted By MC Trisan
Hello The problem with this one is we can't...

Hello

The problem with this one is we can't replicate what you're experiencing. Could you let us know which browsers you're using and what operating system you're on (Windows 10/8/7Mac/Linux)?
2017-11-08, 10:18
Forum: General
Replies: 28
Views: 1,243
Posted By MC Trisan
Hi everyone The guide interface was updated...

Hi everyone

The guide interface was updated recently, please check again and let us know if you're still seeing this error.
2017-11-08, 10:14
Forum: General
Replies: 1
Views: 192
Posted By MC Trisan
Correct, the channel decided to revert to the old...

Correct, the channel decided to revert to the old branding.
2017-11-01, 12:35
Forum: General
Replies: 7
Views: 334
Posted By MC Trisan
Hello SuperSport received an updated...

Hello

SuperSport received an updated schedule yesterday afternoon, Ginx should now be correct. We apologise for the inconvenience caused and thank you for taking the time to report the issue here.
2017-11-01, 12:26
Forum: General
Replies: 9
Views: 508
Posted By MC Trisan
Hello Just to add some information to this,...

Hello

Just to add some information to this, we can be exposed to legal liability for both having too low an age restriction or too high an age restriction. Thus, if we say something is 16, but...
2017-10-19, 10:32
Forum: General
Replies: 4
Views: 321
Posted By MC Trisan
Hello As Sundance isn't airing the original...

Hello
As Sundance isn't airing the original Walking Dead series, they won't be airing the companion show either I'm afriad.
2017-10-18, 10:56
Forum: General
Replies: 4
Views: 321
Posted By MC Trisan
Hello Unfortunately, Fox doesn't have rights...

Hello

Unfortunately, Fox doesn't have rights to The Talking Dead, we will ask Sundance, but it seems unlikely that they will air the show.
2017-10-18, 10:54
Replies: 9
Views: 460
Posted By MC Trisan
Hello This is the way the channel has...

Hello

This is the way the channel has scheduled the show. We'll escalate to Vuzu for feedback.
2017-10-16, 13:08
Replies: 5
Views: 417
Posted By MC Trisan
Hello Sundance apologises for the error,...

Hello

Sundance apologises for the error, they have corrected the EPG for tonight. Thank you for reporting!
2017-10-16, 11:02
Replies: 5
Views: 417
Posted By MC Trisan
Thank you for reporting, I strongly suspect...

Thank you for reporting, I strongly suspect Sundance has provided us with the wrong information, we'll urgently escalate to them.
2017-10-16, 10:56
Forum: General
Replies: 5
SNL
Views: 375
Posted By MC Trisan
Hello Comedy Central has decided not to air...

Hello

Comedy Central has decided not to air Saturday Night Live anymore. However, we have let them know of viewer interest in the show.
2017-10-13, 16:34
Forum: General
Replies: 25
Views: 1,005
Posted By MC Trisan
We have reported this issue to the decoder team...

We have reported this issue to the decoder team before, unfortunately, we don't have a timeline on when the fix will be rolled out. However, your decoder should have already set a recording for the...
2017-10-13, 10:17
Forum: DStv Catch Up
Replies: 11
Views: 611
Posted By MC Trisan
History is airing 'Forged by the Gods' as episode...

History is airing 'Forged by the Gods' as episode 1 of season 10 in SA, so we've updated to match their listings (in the US this episode did air as episode 2 of season 12, which is what our data...
2017-10-13, 10:06
Forum: DStv Catch Up
Replies: 11
Views: 611
Posted By MC Trisan
Hello According to our records, episode 1...

Hello

According to our records, episode 1 did not air last week. We don't have any airings on Ancient Aliens for the last two weeks. Airing in the 20:15 slot last week was The Cars that Made...
2017-10-12, 16:26
Forum: DStv Catch Up
Replies: 11
Views: 611
Posted By MC Trisan
Hello CU+ is right in this instance. History is...

Hello
CU+ is right in this instance. History is one of the channels using the international numbering system supplied by our new data supplier. However, their system is in conflict with the...
2017-10-12, 15:57
Forum: General
Replies: 25
Views: 1,005
Posted By MC Trisan
Hello There is a problem with our data...

Hello

There is a problem with our data supplier, next week's episode should be updated tonight or tomorrow morning at the latest.
2017-10-12, 14:55
Replies: 17
Views: 1,730
Posted By MC Trisan
I wouldn't worry too much about the numbering of...

I wouldn't worry too much about the numbering of episodes for this show. The show is aired differently in each region. The episode you're thinking of 'Ask Me Anything Part 2' unfortunately won't air...
2017-10-12, 13:47
Replies: 17
Views: 1,730
Posted By MC Trisan
Hello This episode is a special that aired...

Hello

This episode is a special that aired between season 1 and 2. Normally it wouldn't have a season and episode number. To make things simpler (and ensure it can be recorded as part of a series...
2017-10-12, 13:30
Forum: General
Replies: 25
Views: 1,005
Posted By MC Trisan
Hello Here's the response from Comedy...

Hello

Here's the response from Comedy Central:
The bleeped version has always aired on the first broadcast, the reason for this is that we only get delivery of the unbleebed version after...
2017-10-12, 10:13
Replies: 17
Views: 996
Posted By MC Trisan
Hello Episode 20 is the end of the current...

Hello

Episode 20 is the end of the current season. Repeats will air from 25 October (episode 9, Ghost of Zorro). Other repeat episodes will air in late night/very early morning slots thereafter.
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