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Search: Posts Made By : MC Sandipa
2018-02-14, 14:12
Forum: PVR Decoders
Replies: 22
Views: 701
Posted By MC Sandipa
There are some background fixes/ improvements but...

There are some background fixes/ improvements but the ones ive mentioned are the most important to mention :-)
2018-02-14, 14:10
Forum: PVR Decoders
Replies: 22
Views: 701
Posted By MC Sandipa
ok thanks all: Here you go... DStv...

ok thanks all: Here you go...

DStv Explora L82
DStv Explora 2A L29
DStv 4U L46
DStv 4S L46
DStv 4S2 L24
2018-02-14, 10:10
Forum: PVR Decoders
Replies: 22
Views: 701
Posted By MC Sandipa
@Luke777 please advise in more detail what patch...

@Luke777 please advise in more detail what patch levels you are referring to? Or do you perhaps mean Loader versions?
2018-02-13, 15:38
Forum: PVR Decoders
Replies: 22
Views: 701
Posted By MC Sandipa
New software - Exploras and DStv HD Decoders

Hi all

We’re updating the software on our DStv Exploras and DStv HD Decoders (single view HD) this week.

Some of the things we’re fixing are below:

• Recently Watched List Fix for Catch...
2018-02-07, 16:16
Forum: General
Replies: 12
Views: 963
Posted By MC Sandipa
Hi Everyone, Acknowledging receipt of this...

Hi Everyone,

Acknowledging receipt of this suggestion.
I will escalate accordingly.

Regards,
MC Mpho
2018-01-30, 14:03
Forum: PVR Decoders
Replies: 45
Views: 2,902
Posted By MC Sandipa
Passing on the info to tech team...

Passing on the info to tech team...
2018-01-24, 08:06
Replies: 3
Views: 659
Posted By MC Sandipa
Thank you Optimist. Adding to your comments: It...

Thank you Optimist. Adding to your comments:
It looks like the wrong settings are being used in the menu.

If your decoder is on a SMATV installation, then you will have to enter all the Shifted...
2018-01-23, 15:34
Replies: 3
Views: 659
Posted By MC Sandipa
Hi Bruce99, I have escalated your query and...

Hi Bruce99,

I have escalated your query and will feedback as soon as I can.

Regards,
MC Mpho
2018-01-23, 09:36
Forum: PVR Decoders
Replies: 6
Views: 413
Posted By MC Sandipa
I have had some feedback from the team. ...

I have had some feedback from the team.

Please note that there has been known performance issues which the development team is working on.



We will keep you updated on the software release...
2018-01-23, 08:31
Forum: PVR Decoders
Replies: 6
Views: 413
Posted By MC Sandipa
Hi everyone, Please note that we have...

Hi everyone,

Please note that we have escalated this issue to the Decoder Support Team.
We will feedback as soon as they provide some info.

Thanks,
MC Mpho
2018-01-18, 14:17
Forum: PVR Decoders
Replies: 104
Views: 9,126
Posted By MC Sandipa
Hi Optimist - i have confirmation that it is in...

Hi Optimist - i have confirmation that it is in testing at present - this is a rigorous testing process to make sure that nothing else gets affected. Ill keep you posted on a timeline for...
2018-01-18, 14:13
Forum: PVR Decoders
Replies: 4
Views: 390
Posted By MC Sandipa
Thanks all - Will send to Product as a...

Thanks all - Will send to Product as a suggestion.

Thanks
2018-01-18, 14:12
Forum: PVR Decoders
Replies: 12
Views: 2,170
Posted By MC Sandipa
Hi All I have responded a few times...

Hi All

I have responded a few times previously. It has taken highest priority. A fix has been found but it is currently in testing.

Thanks
2018-01-18, 14:10
Forum: PVR Decoders
Replies: 10
Views: 451
Posted By MC Sandipa
Sorry Mad Cat Checked on my side and all...

Sorry Mad Cat

Checked on my side and all seemed ok - will report to tech team anyway.

Thanks
2018-01-16, 11:02
Forum: PVR Decoders
Replies: 12
Views: 1,373
Posted By MC Sandipa
Ill give them this feedback - thanks!

Ill give them this feedback - thanks!
2018-01-16, 11:01
Replies: 10
Views: 638
Posted By MC Sandipa
Hi all Update from tech team is that they...

Hi all

Update from tech team is that they couldn’t reproduce the issue but have scheduled two recordings for this weekend on the same channel around the same time to double check. Will revert...
2018-01-16, 09:25
Forum: PVR Decoders
Replies: 12
Views: 1,373
Posted By MC Sandipa
Hi Optimist Did the schedules eventually...

Hi Optimist

Did the schedules eventually populate and record under Scheduled Screen? If not, can you please provide us with the recording failure reason under Failed Recording screen?

Ta
2018-01-12, 14:07
Replies: 10
Views: 638
Posted By MC Sandipa
Hi Optimist - i have asked tech team to have a...

Hi Optimist - i have asked tech team to have a look - will revert soonest...
2018-01-12, 10:54
Forum: PVR Decoders
Replies: 104
Views: 9,126
Posted By MC Sandipa
Hi All The tech team have confirmed that...

Hi All

The tech team have confirmed that this is receiving the highest attention. As soon as a fix is confirmed, they will let us know when it will be released.

Thanks
2018-01-10, 13:32
Forum: PVR Decoders
Replies: 104
Views: 9,126
Posted By MC Sandipa
Hi All I sincerely apologise for the...

Hi All

I sincerely apologise for the frustration this is causing. This is still in testing. I have asked the tech lead to give me an urgent update and will let you know once i have it.

Thanks
2018-01-09, 10:32
Forum: PVR Decoders
Replies: 12
Views: 1,373
Posted By MC Sandipa
Hi Optimist Ive asked the tech team to log...

Hi Optimist

Ive asked the tech team to log this as a defect and investigate. Ill keep you posted.

Thanks
2018-01-08, 15:13
Replies: 45
Views: 2,874
Posted By MC Sandipa
Hi Doug_Dread Please see response from Tech...

Hi Doug_Dread

Please see response from Tech Team and advise?

"I checked my Pace 4-tuner HDPVR and I am getting 8 days of TV Guide info.
What decoder is the customer using?
Is the customer...
2018-01-08, 14:14
Forum: PVR Decoders
Replies: 45
Views: 2,902
Posted By MC Sandipa
Hi All The tech team have confirmed that...

Hi All

The tech team have confirmed that they are aware of the issue and are working on a fix for the next software release. It seems that the maintenance reboot is causing an error on the...
2018-01-08, 11:02
Forum: PVR Decoders
Replies: 45
Views: 2,902
Posted By MC Sandipa
Hi All Ive reported the issue to the tech...

Hi All

Ive reported the issue to the tech team.

THanks
2018-01-02, 10:32
Forum: PVR Decoders
Replies: 18
Views: 1,351
Posted By MC Sandipa
Hi All Before i went on leave, the team was...

Hi All

Before i went on leave, the team was able to reproduce the issue. Ill confirm soonest when it will be fixed - next software update is towards end of Jan- hoping it will be then. TBC...
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